Ticket Scanner

SKI NY-SKIPA EXPO - Ski Areas of New York, Inc.; New York (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Windham Mountain Club in Windham, NY is seeking a part-time Guest Ticket Scanner for the winter season. This in-person role focuses on lift loading area guest interactions, pass scanning, and resolving pass-related issues.

You will work early mornings, weekends, and holidays outdoors in all weather, with a goal of delivering exceptional service while maintaining safety and a professional appearance.

Qualifications

• Previous customer service experience preferred.
• Able to work early mornings, weekends, holidays.
• In-person role based in Windham, NY.

Responsibilities

• Use pass scan tablet equipment to ensure policy adherence.
• Coordinate with Lift Operations Manager and staff to troubleshoot pass issues.
• Assist with crowd control safety in the loading area.
• Escort guests to appropriate departments as needed.
• Deliver exceptional service in all guest interactions.
• Maintain a clean, professional appearance and follow dress code.

Skills

Customer service

Communication

Guest interaction

Job description

Description

Welcome to Windham Mountain Club!

Work Location

In-person role based in Windham, NY.

Seasonal Position

This part time role is available for the winter season.

Pay

$18-$20 per hour based on experience

Anticipated Start Dates

Around Thanksgiving week or the Beginning of December

Schedule

Will require working early mornings, weekends, and holidays

Conditions

Must be able to work outdoors in all weather conditions, including rain, sleet, snow, hail, wind, and cold temperatures. Must be able to get to a from work in all weather conditions.

Overview of Position

This position is responsible for ensuring positive guest experiences with interaction in the lift loading areas related to pass scanning and issues that may arise when a pass does not scan as Active, or guest has other pass-related issues. A Guest Ticket Scanner should have a basic understanding of all activities involved in the lift line loading and crowd control area.

Key Responsibilities

• Using pass scan tablet equipment and materials, ensure adherence to pass policies by guests entering lift loading area
• Coordinate with Lift Operations Manager, Tickets/Passes Cashiers, and Guest Services to troubleshoot pass issues.
• Assist Lift Operations staff with crowd control safety standards and protocol in loading area
• Escort and/or direct guests to appropriate department as needed.
• Deliver exceptional service in all guest interactions.
• Maintain a clean and professional appearance, adhering to dress code at all times.

Qualifications

• Must be able to work in stressful, noisy, crowded, and distracting situations.
• Must be comfortable interacting with both guests and employees in a positive, friendly, and helpful manner.
• Previous customer service experience preferred.

Physical Requirements

• Ability to lift and maneuver up to 25 pounds.
• Ability to sit, stand and walk for up to 8 hours.
• Ability to work outdoors in various weather conditions.
• Ability to stand and walk on uneven terrain, including snow and ice covered surfaces.
• Ability to push, pull, bend, stoop, kneel, and reach regularly.
• Ability to climb stairs and ladders.
• Ability to perform fine motor skills congruent with operating computers and smart phones.

Additional Information

This job posting is intended to provide a general overview of the role and does not represent a complete list of all duties and responsibilities. A more detailed job description will be provided during the hiring process.

All details are subject to change at any time. Essential duties must be performed with or without reasonable accommodations. Windham Mountain Club is an equal opportunity employer.