Ticket Sales & Guest Services Agent

AEG Presents; Las Vegas (NV); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid holidays

Vacation and sick time

401k with employer match

Wellness offerings

Job summary

AEG Presents in Las Vegas is seeking a Box Office Agent to assist guests with event details, seating options, and pricing, and to process ticket orders and collect payments.

You will greet customers, upsell to related events, and collaborate with the team to maintain a positive work environment while handling fast-paced guest interactions.

Strong communication, basic math, and reliability are essential, including flexibility to work nights and weekends.

Qualifications

• High School Diploma or equivalent required.
• 0–1 years of related work experience preferred.
• Excellent customer service skills.
• Ability to work independently and in a team.
• Strong communication skills with customers and coworkers.
• Basic math skills required.
• Must be responsible and professional.
• Effective decision-making in a fast-paced environment.
• Able to work flexible hours including nights and weekends.

Responsibilities

• Communicate information about location, events, seating, and pricing to help guests choose ticket options.
• Process ticket orders and collect payments.
• Follow cash handling and inventory procedures to secure assets.
• Greet customers with a friendly demeanor and assist with information requests.
• Provide upsell opportunities to similar events by knowledge of upcoming events.
• Support team by maintaining cleanliness and a positive work environment.
• Resolve customer concerns with superior service and escalate when needed.

Skills

Customer service

Communication

Math skills

Teamwork

Decision making

Fast-paced

Flexible hours

Education

High School Diploma or equivalent

Job description

AEG Presents in Las Vegas is seeking a Box Office Agent to assist guests with event details, seating options, and pricing, and to process ticket orders and collect payments.

You will greet customers, upsell to related events, and collaborate with the team to maintain a positive work environment while handling fast-paced guest interactions.

Strong communication, basic math, and reliability are essential, including flexibility to work nights and weekends.