Box Office & Guest Experience Specialist

V Theater Box Office; Las Vegas (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

V Theater Box Office in Las Vegas is seeking a Box Office Agent to deliver outstanding guest service at the counter and via calls. You will input reservations and orders, process payments, promote upgrades, and assist with scanning tickets.

The role requires excellent communication, the ability to multi-task in a high-volume, in-person environment, and a professional demeanor. Prior box office or ticketing experience is preferred.

Qualifications

• Excellent written and verbal communication skills.
• 2+ years of proven experience in a box office, ticketing, or concierge position.
• Experience working with an electronic ticketing system.
• 1+ years of ticket auditing experience preferred.

Responsibilities

• Provide excellent customer service and work with the box office team to provide the same.
• Assist guests at the box office counter with reservations, new orders, and relevant questions.
• Input all reservations and orders into the in-house ticketing system.
• Collect required paperwork, payment, and/or vouchers for each order.
• Promote upgrades on every order.
• Assist with scanning, ticket taking, and theater check-in for shows.
• Answer customer calls for reservations, new orders, and/or relevant questions at theater box office or corporate call center.
• Perform ticket auditing function at theater or corporate call center.
• Assist in conflict resolution with guests, escalating concerns to management as needed.
• Follow all opening and closing procedures as needed.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving shows and services.
• Uphold payment handling policy and ensure all revenue is reported properly.
• Maintain station stocked for shift and assist with line management.
• Assist with fraud detection and report findings to management.
• Participate in company training sessions.

Skills

Communication skills

Customer service

Rapport building

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Electronic ticketing system

Job description

V Theater Box Office in Las Vegas is seeking a Box Office Agent to deliver outstanding guest service at the counter and via calls. You will input reservations and orders, process payments, promote upgrades, and assist with scanning tickets.

The role requires excellent communication, the ability to multi-task in a high-volume, in-person environment, and a professional demeanor. Prior box office or ticketing experience is preferred.