Representative, Ticket Operations

National Association for Stock Car Auto Racing (NASCAR); Daytona Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

NASCAR's Daytona Beach location seeks a driven Representative, Ticket Operations to enhance guest experiences, promote track tours, and manage ticket transactions. You will engage guests, understand their needs, and guide them through tours and experiences with professional, friendly service.

Responsibilities include selling track experiences, updating knowledge of events, promotions and operations, and supporting offsite sales. A high school diploma and customer service background are preferred.

Qualifications

• Customer service experience required.
• Strong verbal and written communication skills.
• Cash and/or credit card handling experience.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Support sales and service of daily tours and experiences with knowledgeable customer service.
• Apply consultative sales techniques to understand guest needs and maximize experience.
• Create, sell, and process track experiences using ticketing software and ensure accurate transactions.
• Maintain knowledge of events, promotions, and tour offerings; coordinate with leaders and internal departments.
• Assist with offsite ticket sales, promotions, and special events as needed.

Skills

Customer service

Verbal communication

Cash handling

Teamwork

Sales awareness

Product knowledge

Education

High school diploma or GED

Tools

Ticketing software (Ticketmaster)

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment. Daytona International Speedway is seeking a motivated team player to play an integral role on its Ticket Operations team. The Representative, Ticket Operations delivers an exceptional guest experience while driving sales of track tours and experiences. This position builds relationships with guests by understanding their needs, providing knowledgeable and helpful information, processing accurate transactions, and creating an engaging experience from the initial interaction through the completion of their visit. The role plays an important part in creating positive, lasting impressions that strengthen guest satisfaction and encourage repeat visits.

What You’ll Do

• Support the sales and service of daily track tours and experiences, providing knowledgeable and engaging customer service.
• Apply consultative sales techniques to understand customer needs, educate guests, and maximize the overall customer experience.
• Create, sell, and process track experiences using ticketing software and ensure accurate transaction processing.
• Maintain current knowledge of events, promotions, sales initiatives, facility operations, and tour offerings through ongoing communication with leaders and internal departments.
• Assist with offsite ticket sales, promotions, and special events as needed.
• Utilize ticketing systems, computers, phones, and other office equipment to support daily operations.
• Maintain a professional, positive, and customer-focused environment.
• Other duties as assigned.

What You’ll Bring

• High school diploma or GED required; equivalent education and experience considered.
• One to two years of customer service experience preferred.
• Strong verbal and written communication skills with a demonstrated commitment to exceptional customer service.
• Previous cash and/or credit card handling experience.
• Positive, professional attitude and ability to work effectively in a team environment.
• General knowledge of the facility and racing is preferred.
• Ticketing software experience, such as Ticketmaster, preferred.
• One to two years of customer service experience preferred.

Work Schedule

This position requires a flexible schedule based on business and event needs. Hours will include evenings, weekends, holidays, and extended hours during race weekends and special events. Candidates must be willing to work the non-traditional schedules common within the sports and entertainment industry.

Behind every race weekend are talented people helping shape the future of sports and entertainment.

That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

To help us get to know you accurately and keep the process fair for everyone, we ask that interviews and assessments be completed without the support of AI-generated content or automated assistance.

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The National Association for Stock Car Auto Racing (NASCAR) is the sanctioning body for the No. 1 form of motorsports in the United States and owner of 15 of the nation’s major motorsports entertainment facilities. NASCAR sanctions races in three national series (NASCAR Cup Series, NASCAR O'Reilly Auto Parts Series, and NASCAR CRAFTSMAN Truck Series), four international series (NASCAR Brasil Series, NASCAR Canada Series, NASCAR Euro Series, NASCAR Mexico Series), four regional series (ARCA Menards Series, ARCA Menards Series East & West and the NASCAR Whelen Modified Tour) and a local grassroots series (NASCAR Local Racing Series powered by O'Reilly Auto Parts). The International Motor Sports Association (IMSA) governs the IMSA WeatherTech SportsCar Championship, the premier U.S. sports car series. NASCAR also owns Motor Racing Network, Racing Electronics, and ONE DAYTONA. Based in Daytona Beach, Florida, with offices in five cities across North America, NASCAR sanctions more than 1,200 races annually in 11 countries and more than 30 U.S. states. For more information visit www.NASCAR.com and www.IMSA.com, and follow NASCAR on Instagram, YouTube, TikTok, X and Facebook.