Ticket Operations Manager - Fan Experience & Digital Ticketing

NASCAR; Florida; On-site; USD 70,000 - 95,000; Full time

Job summary

NASCAR seeks a Manager, Ticket Operations at Homestead-Miami Speedway to lead ticket office operations for race weekends and events. You will drive digital ticketing adoption, collaborate with teams, and ensure accurate fulfillment across properties.

The role requires two+ years in ticketing software, strong Excel skills, and proven leadership in a fast-paced, revenue-driven environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum two years of experience with ticketing software (Ticketmaster).
• Valid driver’s license with clean driving record.
• Advanced proficiency in Microsoft Office, especially Excel.
• Experience in box office or live event operations preferred.
• Strong leadership and project management abilities.

Responsibilities

• Oversee walk-up ticket sales and customer inquiries.
• Staff and schedule ticket office personnel and locations.
• Collaborate with Regional Director of Ticketing, Ticketmaster, and partners to develop ticketing strategies.
• Support implementation of Consumer Admissions initiatives.
• Evaluate and improve digital ticket fulfillment experience.
• Review system setup for enterprise-wide consistency.
• Provide insights on commemorative ticket decisions and tracking.

Skills

Ticketing software

Excel

Microsoft Office

Project management

Leadership

Communication skills

Budget management

Education

Bachelor's degree or equivalent

Tools

Ticketmaster

Microsoft Dynamics CRM

Job description

NASCAR seeks a Manager, Ticket Operations at Homestead-Miami Speedway to lead ticket office operations for race weekends and events. You will drive digital ticketing adoption, collaborate with teams, and ensure accurate fulfillment across properties.

The role requires two+ years in ticketing software, strong Excel skills, and proven leadership in a fast-paced, revenue-driven environment.