Manager, Ticket Operations

NASCAR; Daytona Beach (FL); On-site; USD 65,000 - 110,000; Full time

Job summary

NASCAR’s Homestead-Miami Speedway operates a full ticketing program supporting race and commemorative events. The Manager, Ticket Operations leads ticket offices, drives digital ticketing adoption, hires and trains staff, and collaborates with Ticketmaster and other teams to optimize fulfillment.

Evenings, weekends, and travel required; strong Excel and project-management skills are essential.

Qualifications

• Minimum 2 years of experience with ticketing software (prefer Ticketmaster).
• Bachelor's degree or equivalent combination of education and experience.
• Valid driver's license in good standing.
• Advanced proficiency in Microsoft Excel.
• Experience in box office, ticketing, or live event operations preferred.
• Proven project management skills with ability to move initiatives from concept through execution.

Responsibilities

• Oversees walk-up ticket sales and customer inquiries.
• Hires, staffs, and schedules ticket office personnel and locations.
• Collaborates with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies.
• Supports the implementation of key Consumer Admissions strategic initiatives.
• Evaluates and recommends improvements to enhance and simplify the digital ticket fulfillment experience.
• Regularly reviews system setup to ensure consistency and an enterprise-wide view.
• Conducts research and provides insights to support commemorative ticket and digital fulfillment decisions.
• Performs other duties as assigned.

Skills

Project management

Leadership

Communication

Problem-solving

Budget management

Strategic thinking

Interpersonal skills

Self-motivation

Education

Bachelor's degree

Tools

Ticketmaster

Ticketing software

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.

The Manager, Ticket Operations at Homestead-Miami Speedway supports our mission by overseeing ticket office operations and managing race and commemorative ticket fulfillment across properties. This role drives digital ticketing adoption to enhance the consumer experience and improve operational efficiency.

The Manager collaborates with ticketing operations staff to assess fulfillment needs and report insights to leadership, staffs and schedules ticket offices for event weekends, oversees non-digital ticket fulfillment, and hires, trains, and schedules ticket representatives.

What You’ll Do

• Oversees all walk-up ticket sales and customer inquiries.
• Hires, staffs, and schedules ticket office personnel and locations.
• Collaborates with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies.
• Supports the implementation of key Consumer Admissions strategic initiatives.
• Evaluates and recommends improvements to enhance and simplify the digital ticket fulfillment experience.
• Regularly reviews system setup to ensure consistency and an enterprise-wide view.
• Conducts research and provides insights to support commemorative ticket and digital fulfillment decisions.
• Performs other duties as assigned.

What You’ll Bring

• Minimum two (2) years of experience with ticketing software, preferably Ticketmaster.
• Bachelor's degree or equivalent combination of education and experience.

• Valid driver's license in good standing with a clean driving record.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills.
• Previous box office, ticketing, or live event operations experience preferred.
• Proven project management skills with the ability to move initiatives from concept through execution.
• Knowledge of current and emerging technologies impacting ticket sales and operations.
• Self-motivated with the ability to prioritize and work independently.
• Demonstrated leadership skills in a fast-paced, revenue-driven environment.
• Operational knowledge of the Ticketmaster system and experience with Microsoft Dynamics CRM preferred.
• Strong interpersonal, problem-solving, and budget management skills.
• Strategic thinker with the ability to generate innovative ideas.
• Understanding of racing and commitment to delivering an exceptional fan experience preferred.
• Customer-focused with strong attention to detail and accuracy.

Work Schedule

This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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