Ticket Operations Manager - Elevate Fan Experience

NASCAR; Homestead (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Wellness benefits

Growth opportunities

Job summary

NASCAR seeks a Manager of Ticket Operations in Homestead, FL to oversee ticket office operations and fulfillment, drive digital ticketing adoption, and improve fan experiences. The role collaborates with Ticketmaster, leadership, and event partners to implement strategies and ensure accurate, efficient ticket fulfillment.

The ideal candidate has 2+ years in ticketing software, a bachelor’s degree, strong Excel skills, and a proven track record in live event operations and project management.

Qualifications

• 2+ years of ticketing software experience
• Advanced Excel skills
• Strong verbal and written communication abilities

Responsibilities

• Oversee walk-up ticket sales and customer inquiries
• Staff and schedule ticket office personnel and locations
• Collaborate with internal and external teams to develop ticketing strategies
• Support digital ticket fulfillment initiatives and lead improvements
• Review system setup for consistency across the enterprise
• Provide research and insights to support commemorative ticket decisions

Skills

Ticketing software

Excel

Communication skills

Project management

Independent work

Education

Bachelor's degree or equivalent

Tools

Ticketmaster

Microsoft Dynamics CRM

Job description

NASCAR seeks a Manager of Ticket Operations in Homestead, FL to oversee ticket office operations and fulfillment, drive digital ticketing adoption, and improve fan experiences. The role collaborates with Ticketmaster, leadership, and event partners to implement strategies and ensure accurate, efficient ticket fulfillment.

The ideal candidate has 2+ years in ticketing software, a bachelor’s degree, strong Excel skills, and a proven track record in live event operations and project management.