Ticket Operations Manager: Elevate Fan Experience

NASCAR

Daytona Beach (FL)

On-site

USD 65,000 - 110,000

Full time

3 days ago

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Job summary

NASCAR’s Homestead-Miami Speedway operates a full ticketing program supporting race and commemorative events. The Manager, Ticket Operations leads ticket offices, drives digital ticketing adoption, hires and trains staff, and collaborates with Ticketmaster and other teams to optimize fulfillment.

Evenings, weekends, and travel required; strong Excel and project-management skills are essential.

Qualifications

Minimum 2 years of experience with ticketing software (prefer Ticketmaster).
Bachelor's degree or equivalent combination of education and experience.
Valid driver's license in good standing.
Advanced proficiency in Microsoft Excel.
Experience in box office, ticketing, or live event operations preferred.
Proven project management skills with ability to move initiatives from concept through execution.

Responsibilities

Oversees walk-up ticket sales and customer inquiries.
Hires, staffs, and schedules ticket office personnel and locations.
Collaborates with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies.
Supports the implementation of key Consumer Admissions strategic initiatives.
Evaluates and recommends improvements to enhance and simplify the digital ticket fulfillment experience.
Regularly reviews system setup to ensure consistency and an enterprise-wide view.
Conducts research and provides insights to support commemorative ticket and digital fulfillment decisions.
Performs other duties as assigned.