Ticket Operations Manager — Digital & Fan Experience

PowerToFly; Kansas; On-site; USD 70,000 - 110,000; Full time

Job summary

NASCAR's Kansas Speedway seeks a Manager of Ticket Operations to lead all ticket office activities, drive digital ticket adoption, and coordinate race-weekend staffing and operations. You will partner with Ticketmaster, staff ticket offices across properties, and report insights to leadership while optimizing the fan experience.

The role emphasizes project leadership, stakeholder collaboration, and ensuring smooth non-digital fulfillment, with a focus on strategic ticketing initiatives and

Qualifications

• Minimum two (2) years of experience with ticketing software, preferably Ticketmaster.
• Bachelor’s degree or equivalent combination of education and experience.
• Valid driver’s license in good standing with a clean driving record.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills.
• Previous box office, ticketing, or live event operations experience preferred.
• Proven project management skills with the ability to move initiatives from concept through execution.
• Knowledge of current and emerging technologies impacting ticket sales and operations.
• Self-motivated with the ability to prioritize and work independently.
• Demonstrated leadership skills in a fast-paced, revenue-driven environment.

Responsibilities

• Oversees walk-up ticket sales and customer inquiries.
• Hires, staffs, and schedules ticket office personnel and locations.
• Collaborates with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop ticketing strategies.
• Supports implementation of Consumer Admissions strategic initiatives.
• Evaluates and recommends improvements to digital ticket fulfillment processes.
• Regularly reviews system setup for consistency and enterprise-wide view.
• Conducts research and provides insights to support commemorative ticket and digital fulfillment decisions.
• Performs other duties as assigned.

Skills

Leadership

Budget management

Project management

Communication

Strategic thinking

Self-motivation

Customer service

Problem solving

Education

Bachelor’s degree or equivalent

Tools

Ticketmaster

Microsoft Dynamics CRM

Microsoft Excel

Microsoft Office

Job description

NASCAR's Kansas Speedway seeks a Manager of Ticket Operations to lead all ticket office activities, drive digital ticket adoption, and coordinate race-weekend staffing and operations. You will partner with Ticketmaster, staff ticket offices across properties, and report insights to leadership while optimizing the fan experience.

The role emphasizes project leadership, stakeholder collaboration, and ensuring smooth non-digital fulfillment, with a focus on strategic ticketing initiatives and