Ticket Operations Manager — Digital Fulfillment Lead

National Association for Stock Car Auto Racing (NASCAR); Homestead (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package focused

Wellness program and growth/develop.

Job summary

NASCAR is seeking a Manager, Ticket Operations at Homestead-Miami Speedway to oversee ticket office operations and manage race and commemorative ticket fulfillment. You will drive digital ticketing adoption and collaborate with internal and external teams to deliver a seamless fan experience.

The role requires experience with ticketing software, strong leadership, and the ability to optimize ticket sales across events, with flexibility for race weekends and travel as needed.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum two (2) years of experience with ticketing software, preferably Ticketmaster.
• Valid driver’s license in good standing with a clean driving record.
• Advanced proficiency in Microsoft Excel.
• Excellent verbal and written communication skills.
• Previous box office, ticketing, or live event operations experience preferred.
• Proven project management skills with the ability to move initiatives from concept through execution.
• Knowledge of current and emerging technologies impacting ticket sales and operations.
• Self-motivated with the ability to prioritize and work independently.
• Demonstrated leadership skills in a fast-paced, revenue-driven environment.
• Operational knowledge of the Ticketmaster system and experience with Microsoft Dynamics CRM preferred.

Responsibilities

• Oversees all walk-up ticket sales and customer inquiries.
• Hires, staffs, and schedules ticket office personnel and locations.
• Collaborates with Regional Director of Ticketing, Ticketmaster, internal/external teams, and track partners to develop ticketing strategies.
• Supports implementation of key Consumer Admissions strategic initiatives.
• Evaluates and recommends improvements to enhance digital ticket fulfillment experience.
• Regularly reviews system setup to ensure consistency and enterprise-wide view.
• Conducts research and provides insights to support commemorative ticket and digital fulfillment decisions.
• Performs other duties as assigned.

Skills

Ticketing software (Ticketmaster)

Box office operations

Project management

Excel proficiency

Verbal & written communication

Leadership & supervision

CRM knowledge (MS Dynamics)

Budget management

Education

Bachelor’s degree or equivalent

Tools

Ticketmaster

Microsoft Dynamics CRM

Job description

NASCAR is seeking a Manager, Ticket Operations at Homestead-Miami Speedway to oversee ticket office operations and manage race and commemorative ticket fulfillment. You will drive digital ticketing adoption and collaborate with internal and external teams to deliver a seamless fan experience.

The role requires experience with ticketing software, strong leadership, and the ability to optimize ticket sales across events, with flexibility for race weekends and travel as needed.