Ticket Operations & Fulfillment Specialist

TicketManager; Mesa (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Medical benefits

Dental benefits

Vision benefits

Chiropractic

Unlimited PTO

Quarterly live event credits

Monthly happy hours

Job summary

TicketManager is seeking an Associate, Ticket Operations and Fulfillment in Mesa, Arizona. You will own end-to-end ticket setup, fulfillment, and inventory management, ensuring accurate delivery across digital and physical inventory.

The role emphasizes SLA adherence, cross-team collaboration, and scalable processes. This in-office position requires a Bachelor’s degree and 1+ year of related experience with strong communication and attention to detail.

Qualifications

• Bachelor’s degree required.
• 1+ year of related work experience.
• Box Office/Ticketing experience a plus.
• Excellent communication skills, both oral and written.
• Process-driven, able to manage multiple projects with follow-through.
• Experience with Outlook and Excel.

Responsibilities

• Execute accurate ticket setup and fulfillment to support customer needs.
• Respond to ticket-related fulfillment inquiries while meeting service-level expectations.
• Build and maintain ticket inventory for events, packages, and large-scale builds.
• Ensure ticket data accuracy, compliance, and quality prior to delivery.
• Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery.
• Partner with internal teams to support new account setups and high-volume ticket projects.
• Collaborate across teams to support efficient fulfillment operations and continuous improvement.
• Maintain organized fulfillment processes and documentation.

Skills

Communication skills

Attention to detail

Multi-project management

Problem solving

Time management

Team collaboration

Education

Bachelor’s Degree

Tools

Outlook

Excel

Job description

TicketManager is seeking an Associate, Ticket Operations and Fulfillment in Mesa, Arizona. You will own end-to-end ticket setup, fulfillment, and inventory management, ensuring accurate delivery across digital and physical inventory.

The role emphasizes SLA adherence, cross-team collaboration, and scalable processes. This in-office position requires a Bachelor’s degree and 1+ year of related experience with strong communication and attention to detail.