Ticket Operations Lead: Inventory & Fulfillment

Victory Live, Inc.; Atlanta (GA); On-site; USD 42,000 - 68,000; Full time

Job summary

Victory Live, Inc. in Atlanta, GA is seeking a Ticket Operations Coordinator to partner with the operations team to manage ticket supply chain logistics and distribution across multiple marketplaces.

You will monitor orders, resolve errors, and help balance day-to-day tasks with ad hoc issues; leadership expects diligence, accuracy, and discretion in high‑volume environments. The role emphasizes overseeing fulfillment processes, coaching Fulfillment Specialists, and improving workflows with

Qualifications

• Previous success in a consumer-facing position.
• Professional in demeanor and appearance.
• Excellent organizational skills.
• Willing to work nights, weekends, and holidays when mission-critical tasks arise.
• Ability to demonstrate uncompromised judgment and discretion.
• Ability to manage stressful and/or high-profile situations.
• Self-discipline and a commitment to confidentiality and discretion.
• Flexible and reliable team player, within departmental team and the company as a whole.
• Strong communication skills (written, verbal and non-verbal), and active listening skills.
• Adept at time management and prioritizing job tasks, within defined parameters and/or objectives.

Responsibilities

• Oversee fulfillment processes across 14+ marketplaces to ensure accuracy and compliance.
• Serve as the primary escalation point for complex or high impact fulfillment and member issues.
• Supervise, coach, and support Operations Fulfillment Specialists, including training, workload distribution, and performance accountability.
• Develop, improve, and document workflows across internal and third party products.
• Maintain relationships and communication with technology partners, ensuring timely resolution of system issues and support needs.
• Oversee internal operations tools, inventory systems, and point of sale platforms to ensure reliability and efficiency.
• Collaborate with leadership and the management team on high level operational initiatives and cross functional projects.

Skills

Organizational skills

Communication skills

Time management

Discretion

Stress management

Team player

Flexibility

Tools

Ticketing software

Job description

Victory Live, Inc. in Atlanta, GA is seeking a Ticket Operations Coordinator to partner with the operations team to manage ticket supply chain logistics and distribution across multiple marketplaces.

You will monitor orders, resolve errors, and help balance day-to-day tasks with ad hoc issues; leadership expects diligence, accuracy, and discretion in high‑volume environments. The role emphasizes overseeing fulfillment processes, coaching Fulfillment Specialists, and improving workflows with