Ticketing Manager

ROSTR, Inc.; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

The Touring Company is seeking a detail-oriented Ticketing Manager to lead ticketing operations across live events. You will design and implement ticketing strategies, manage holds, and collaborate with artist teams, venues, and marketing to maximize sales and fan satisfaction.

Responsibilities include revenue optimization, daily reporting, staff training, and overseeing box offices for seasonal and special events. The ideal candidate brings 3+ years in ticketing and strong leadership skills.

Qualifications

• 3+ years in music/entertainment ticketing and event ops.
• 3+ years of supervisory experience.
• Strong background in box office management and arena ticketing.
• Experience with Ticketmaster, AXS, or similar.
• Understanding of budgeting for ticketing operations.
• Proficiency in MS Office and Adobe Professional.
• Highly organized, detail-oriented, and able to multitask.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours.

Responsibilities

• Design and implement ticketing strategies with artist teams and venues.
• Manage revenue and pricing strategies with dynamic pricing.
• Oversee ticket holds and box office operations.
• Provide daily sales reporting to stakeholders.
• Train and lead ticketing staff and coordinate with venues.
• Develop discount and group-rate ticketing with marketing.
• Set up temporary box offices for special events.

Skills

Leadership

Communication

Organizational skills

Analytical skills

Multitasking

Tools

Ticketmaster

AXS

Microsoft Office

Adobe Professional

Job description

The Touring Company is looking for a detail-oriented and strategicTicketing Manager to oversee the planning and execution of ticketing operations for our live events. This role is crucial in building and managing events within ticketing software, optimizing venue scaling, and ensuring seamless ticket distribution. The ideal candidate will collaborate with internal teams, artist management, agents, and record labels to maximize ticket sales and enhance the fan experience.

Key Responsibilities

• Event Ticketing & Scaling:Work closely with artist teams, talent buyers, and venues to design and implement ticketing strategies. Develop scaling plans tailored to demographics, market trends, and venue specifications.
• Revenue & Pricing Strategy:Partner with the Director of Ticketing to execute revenue management strategies, including dynamic pricing and ticket scaling to optimize sales.
• Inventory Management:Oversee and manage ticket holds for each event, ensuring accurate fulfillment of artist, label, and internal ticket requests.
• Reporting & Analytics:Prepare and distribute daily ticket counts and sales reports to key stakeholders, including agents, artist management, and internal teams.
• Team Leadership & Training:Train and support ticketing staff, ensuring smooth ticket sales operations, will call management, guest and artist comps, and seamless coordination with venues and touring teams.
• Promotions & Partnerships:Collaborate with marketing teams, talent buyers, and third-party vendors to develop discount and group rate ticketing packages.
• Special Events & Box Office Operations:Assist in setting up and managing temporary or pop-up box offices for seasonal and special events.

Qualifications & Experience

• 3+ years of experience in the music or entertainment industry, with a focus on ticketing and event operations.
• 3+ years of supervisory experience preferred.
• Strong background in box office management, ticketing strategies, and arena ticketing operations.
• Experience working with ticketing platforms such as Ticketmaster, AXS, or similar.
• Familiarity with accounting and budgeting principles related to ticketing operations.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Professional.
• Highly organized, detail-oriented, and self-motivated with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and some holidays as required.