Ticket Office Manager, Canyon Lodge

Alterra Mountain Company; Mammoth Lakes (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Season passes for dependents

Free skiing for dependents at allAlter

Ski lesson discounts

Equipment rental discount

Friends and Family vouchers

Retail & Food discounts

401k with company match

Job summary

Alterra Mountain Company is seeking a Seasonal Guest Experience Supervisor for Mammoth Mountain. You will help run the Canyon Lodge Ticket Office, manage daily guest interactions, and ensure smooth operations for pass fulfillment, group bookings, and sport school activities.

Ideal candidates will have strong supervisory and training abilities, excellent communication, and a solid understanding of Mammoth products and pricing. Weekend and holiday availability is required.

Qualifications

• Guest Experience Supervision required.
• Proficient with multiple sales platforms; Sirius knowledge a plus.
• Knowledge of Mammoth products, services, and pricing preferred.
• Strong supervisory and training skills; excellent communication.
• Problem solving and conflict resolution abilities.
• Good organizational and multitasking skills.

Responsibilities

• Assist in daily operation of the Canyon Lodge Ticket Office, including Guest Experience trail for daily and season pass fulfillment, group reservations, sport school and handling Guest Service issues.
• Support staff management, scheduling, daily reconciliation and balancing, and assist cashiers in resolving guest issues.

Skills

Guest Experience Supervision

Customer Service Skills

Staff Management

Training Skills

Strong Communication

Problem Solving

Organization & Multitasking

Supervising People & Resources

Education

High School Diploma

Tools

Sirius Software

Microsoft Windows

Job description

Seasonal

At Mammoth Mountain, you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about the position:

• Assist in managing daily operation of the Canyon Lodge Ticket Office, including Guest Experience trail for daily and season pass fulfillment, group reservations, sport school and the handing of Guest Service issue that may arises.
• This includes the guest recovery for multiple Business Units either directly or indirectly working with other Business Units managers in solving guest complaints. Also includes assisting in management of staff, job sharing, daily reconciliation and balancing, and assisting Cashiers in resolving guest issues.

Job Requirements:

• Guest Experience Supervision required
• Extensive computer knowledge and ability to work with multiple sales platforms (knowledge of Sirius is an advantage, Microsoft operating system and moderate computer knowledge is highly desired.)
• Knowledge of Mammoth products, services, and pricing preferred
• Must be a skilled Supervisor of people and resources
• Must be a skilled trainer of people
• Must have excellent verbal communication skills
• Must be a good problem solver and have strong conflict resolution skills
• Strong organizational skills and ability to multitask and prioritize
• The ability to understand and react to the dynamic nature and needs of this business
• Availability to work Weekends and Holidays throughout the operating season
• High School Degree or comparable degree preferred

Hourly pay rate: $24.84 to $27.04

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.