Ticket Office Manager, Canyon Lodge

Schweitzer; Mammoth Lakes (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Ski passes for dependents includes, at

Free skiing at all Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is hiring a Seasonal Guest Experience Supervisor at the Canyon Lodge Ticket Office in Mammoth Lakes, CA. You will oversee daily operations, assist with guest services, group reservations, and athlete services, while coaching staff and ensuring guest satisfaction.

The role requires strong supervisory skills, excellent communication, and the ability to balance tasks during busy weekends and holidays. Seasonal benefits and access to ski passes are included.

Qualifications

• Guest Experience supervision is required.
• Extensive computer knowledge and familiarity with sales platforms; Sirius is a plus.
• Knowledge of Mammoth products, services, and pricing preferred.
• Must be a skilled supervisor of people and resources.
• Must be a skilled trainer of people.
• Excellent verbal communication skills are essential.
• Strong problem solving and conflict resolution abilities.
• Strong organizational skills and ability to multitask and prioritize.
• Ability to adapt to dynamic business needs and weekend/holiday work.

Responsibilities

• Assist in managing daily operation of the Canyon Lodge Ticket Office and Guest Experience.
• Oversee daily/season pass fulfillment, group reservations, and sport school.
• Address guest service issues and guest recovery across multiple business units.
• Support staff management, staff scheduling, and daily reconciliation.
• Assist cashiers in resolving guest issues and maintaining service levels.

Skills

Guest Experience supervision

Verbal communication

Problem solving

Conflict resolution

Organizational skills

Multitasking

Weekend/holiday availability

Education

High School Degree or equivalent

Tools

Sirius

Microsoft Windows OS

Job description

Seasonal At Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about the position:

Assist in managing daily operation of the Canyon Lodge Ticket Office, including Guest Experience trail for daily and season pass fulfillment, group reservations, sport school and the handing of Guest Service issue that may arises. This includes the guest recovery for multiple Business Units either directly or indirectly working with other Business Units managers in solving guest complaints. Also includes assisting in management of staff, job sharing, daily reconciliation and balancing, and assisting Cashiers in resolving guest issues.

Job Requirements:

• Guest Experience Supervision required
• Extensive computer knowledge and ability to work with multiple sales platforms (knowledge of Sirius is an advantage, Microsoft operating system and moderate computer knowledge is highly desired.)
• Knowledge of Mammoth products, services, and pricing preferred
• Must be a skilled Supervisor of people and resources
• Must be a skilled trainer of people
• Must have excellent verbal communication skills
• Must be a good problem solver and have strong conflict resolution skills
• Strong organizational skills and ability to multitask and prioritize
• The ability to understand and react to the dynamic nature and needs of this business
• Availability to work Weekends and Holidays throughout the operating season
• High School Degree or comparable degree preferred
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Hourly pay rate: $24.84 to $27.04

Mammoth Mountain is an equal opportunity employer.

Working in the iconic mountains of California is a dream we want to achieve and it all starts here.

There is typically an array of positions available, falling into either the seasonal or full-time/year-round categories. So, whether you are looking to start a career or spend a season with us, we've got an opening that's right for you.

Mammoth offers exciting, equal-opportunity employment options for job seekers looking for a rewarding work experience in the ski resort and hospitality industry.

We take pride in the mountain lifestyle. Skiing, snowboarding, hiking, biking and much more are at your fingertips at our destinations.

The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, food and beverage and retail. Specific businesses owned and operated by Mammoth Mountain include Mammoth Mountain Ski Area, June Mountain, Tamarack Lodge and Resort, Mammoth Snowmobile Adventures, Mammoth Mountain Bike Park, and the Mammoth Mountain Inn. Mammoth Mountain also operates The Westin Monache, Juniper Springs Resort, the Village Lodge and Sierra Star Golf Course in Mammoth Lakes, California.

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