Ticket Office Manager, Canyon Lodge

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment rental discount

Retail & Food discount

401k with company match

Background check

Job summary

Mammoth Mountain is hiring for a Seasonal Guest Experience Supervisor at Canyon Lodge. You will help manage daily ticket office operations, assist with season pass fulfillment, and support guest services across units to ensure a smooth guest experience.

Ideal candidates have strong supervision and communication skills, familiarity with ticketing platforms, and the ability to adapt to a dynamic mountain environment. Weekend and holiday availability is required.

Qualifications

• Guest Experience Supervision required.
• Strong verbal communication skills and guest service focus.
• Ability to solve problems and resolve conflicts.
• Good organizational skills and multitasking ability.
• Willingness to work weekends and holidays during the season.

Responsibilities

• Assist in managing daily operation of the Canyon Lodge Ticket Office, including Guest Experience tasks and season pass fulfillment.
• Coordinate with multiple Business Units to resolve guest issues; supervise staff and balance cash handling.

Skills

Guest Experience Supervision

Verbal communication

Problem solving

Multitasking

Computer literacy

Education

High School Degree or equivalent

Tools

Sirius knowledge

Job description

Seasonal

At Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits And Perks Of Your Adventure Here

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discountFriends and Family vouchers
• Retail & Food discount
• 401k with company match
• Offers of employment may be contingent upon successful completion of a background check

A Little About The Position

• Assist in managing daily operation of the Canyon Lodge Ticket Office, including Guest Experience trail for daily and season pass fulfillment, group reservations, sport school and the handing of Guest Service issue that may arises.
• This includes the guest recovery for multiple Business Units either directly or indirectly working with other Business Units managers in solving guest complaints. Also includes assisting in management of staff, job sharing, daily reconciliation and balancing, and assisting Cashiers in resolving guest issues.

Job Requirements

• Guest Experience Supervision required
• Extensive computer knowledge and ability to work with multiple sales platforms (knowledge of Sirius is an advantage, Microsoft operating system and moderate computer knowledge is highly desired.)
• Knowledge of Mammoth products, services, and pricing preferred
• Must be a skilled Supervisor of people and resources
• Must be a skilled trainer of people
• Must have excellent verbal communication skills
• Must be a good problem solver and have strong conflict resolution skills
• Strong organizational skills and ability to multitask and prioritize
• The ability to understand and react to the dynamic nature and needs of this business
• Availability to work Weekends and Holidays throughout the operating season
• High School Degree or comparable degree preferred

Hourly pay rate: $24.84 to $27.04

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.