Front Office Manager, Juniper Springs Resort

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Free season pass

Free skiing for dependents

Ski/snowboard lessons discounts

Equipment rental discount

401k with company match

Background check

Job summary

Mammoth Mountain in Mammoth Lakes, California, offers a year-round hospitality leadership role overseeing the Front Office, including Front Desk, Bell, Concierge, and Shuttle, with accountability for financial, employee, and guest service goals of the department.

The successful candidate will hold a four-year college degree, have a minimum of two years' hospitality supervisory experience (hotel industry preferred) and strong written and verbal communications, plus proficiency in MS Excel, Word,

Qualifications

• Four-year college degree preferred.
• Minimum of 2 years’ hospitality supervisory experience.
• Experience in a mountain/destination resort hotel preferred.
• Strong written and verbal communication skills.
• Proficient in MS Excel, Word, PowerPoint, and Visual One.

Responsibilities

• Oversees daily Front Office operations (Front Desk, Bell, Concierge, Shuttle).
• Sets department goals for financial, employee, and guest service performance.

Skills

Hospitality supervision

Guest service

Communication skills

MS Excel

MS Word

Education

Four-year college degree preferred

Tools

Visual One

PowerPoint

MS Excel

MS Word

Job description

Year Round At Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits And Perks Of Your Adventure Here

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match
• Offers of employment may be contingent upon successful completion of a background check

A Little About This Position

• Oversees and manages the daily operation of the Front Office, including Front Desk, Bell, Concierge, and Shuttle.
• Responsible for financial, employee, and guest service goals of the department.

Requirements

• Four-year college degree preferred.
• Minimum of 2 years' Hospitality supervisory experience required, with management experience in the hotel industry preferred
• Experience in a Mountain and/or Destination Resort hotel preferred
• Strong written and verbal skills required
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One.
• Strong work ethic.
• Ability to effectively communicate to guests, employees, and management.
• Ability to perform under pressure and with deadlines.
• Ability to solve problems using common sense and hotel policy.

Pay: $70,304.00 - $73,732.50 per year

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.