Ticket Office Manager, Canyon Lodge

alterra; Mammoth Lakes (CA); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

Free season pass

Free skiing for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment rental discount

Friends and Family vouchers

Retail & food discount

401k with company match

Job summary

Mammoth Mountain in Mammoth Lakes, California, is seeking a seasonal Guest Experience Supervisor to assist in managing the Canyon Lodge Ticket Office, including pass fulfillment and group reservations. You'll help with guest service issue resolution, supervise staff, balance cash, and coordinate with other units.

Strong communication and organizational skills are essential; weekend and holiday availability is required.

Qualifications

• Guest Experience Supervision required.
• Strong computer skills and experience with multiple sales platforms; Sirius knowledge is a plus.
• Knowledge of Mammoth products, services, and pricing preferred.
• Experience supervising people and resources.
• Experience training staff.
• Excellent verbal communication.
• Strong problem solving and conflict resolution skills.
• Organizational skills and ability to multitask and prioritize.
• Availability to work weekends and holidays.
• High School Degree or comparable degree preferred.

Responsibilities

• Assist in managing daily operation of the Canyon Lodge Ticket Office.
• Oversee Guest Experience trail for daily and season pass fulfillment and group reservations.
• Handle guest service issues and guest recovery across business units.
• Assist in staff management, scheduling, reconciliation, and balancing.
• Support cashiers in resolving guest issues.

Skills

Guest Experience Supervision

Computer proficiency

Sirius knowledge

Staff supervision

Staff training

Verbal communication

Problem solving

Conflict resolution

Organization

Multitasking

Adaptability

Weekend/Holiday availability

Education

High School Diploma or equivalent

Tools

Sirius

Microsoft Windows

Job description

Seasonal

At Mammoth Mountain , you will live the dream!

Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts . Your whole family can share this excitement with free skiing for dependents and a range of valuable discounts. It is more than a job; it is an opportunity to embrace the beauty of Mammoth Lakes, California.

Benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Free skiing at all Alterra Resorts
• Ski/snowboarding lessons discounts
• Equipment Rental discount
• Friends and Family vouchers
• Retail & Food discount
• 401k with company match

*Offers of employment may be contingent upon successful completion of a background check

A little about the position:

Assist in managing daily operation of the Canyon Lodge Ticket Office, including Guest Experience trail for daily and season pass fulfillment, group reservations, sport school and the handing of Guest Service issue that may arises. This includes the guest recovery for multiple Business Units either directly or indirectly working with other Business Units managers in solving guest complaints. Also includes assisting in management of staff, job sharing, daily reconciliation and balancing, and assisting Cashiers in resolving guest issues.

Job Requirements:

• Guest Experience Supervision required
• Extensive computer knowledge and ability to work with multiple sales platforms (knowledge of Sirius is an advantage, Microsoft operating system and moderate computer knowledge is highly desired.)
• Knowledge of Mammoth products, services, and pricing preferred
• Must be a skilled Supervisor of people and resources
• Must be a skilled trainer of people
• Must have excellent verbal communication skills
• Must be a good problem solver and have strong conflict resolution skills
• Strong organizational skills and ability to multitask and prioritize
• The ability to understand and react to the dynamic nature and needs of this business
• Availability to work Weekends and Holidays throughout the operating season
• High School Degree or comparable degree preferred

Hourly pay rate: $24.84 to $27.04

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Mammoth Mountain is an equal opportunity employer.