Ticket Office Lead - Arts & Events Support

California State University; North Ridge (GA); On-site; USD 29,000 - 32,000; Part time

Job summary

CSUN seeks a Ticket Office Lead to provide day-to-day administrative and customer service support for Ticket Office operations across multiple venues on campus in Northridge. You will assist with opening/closing, ticket sales, group orders, and patron inquiries.

The role emphasizes strong customer service, reliability, and ability to coordinate with event teams; on-campus, temporary position with benefits and CPR/First Aid preferred.

Qualifications

• Three years of full-time general office clerical work experience.
• Experience in audience or patron services or theatre-related setting preferred.
• Ticket Office experience and CPR/First Aid certification preferred.
• Strong customer service and organizational skills.

Responsibilities

• Assist in selling tickets, printing tickets, and answering patron questions.
• Assist with processing group orders and contacting organizers for info or payment.
• Process promotional codes, exchanges, and complimentary ticket assignments.
• Support Soraya event management teams and Front-of-House to ensure high-quality service.

Skills

Ticketing operations

Customer service

Group orders

Equipment checks

Job description

CSUN seeks a Ticket Office Lead to provide day-to-day administrative and customer service support for Ticket Office operations across multiple venues on campus in Northridge. You will assist with opening/closing, ticket sales, group orders, and patron inquiries.

The role emphasizes strong customer service, reliability, and ability to coordinate with event teams; on-campus, temporary position with benefits and CPR/First Aid preferred.