Ticket Office Event Day Staff

Kraft Sports and Entertainment, LLC; Foxborough (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

Kraft Sports and Entertainment, LLC is hiring for part-time Event Day Staff to support the Ticket Office at Gillette Stadium. You will assist guests, handle will call, sell tickets at walk-up, and help with mobile ticketing issues while maintaining a high standard of service and accuracy.

This role requires strong interpersonal skills, attention to detail, and the ability to work evenings and weekends in a fast-paced stadium environment.

Responsibilities

• Assist customers with lost tickets and other customer service related issues
• Sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up
• Distribute will call and troubleshoot/manage customer expectations when issues arise
• Assist guests with mobile ticketing issues at stadium entrances
• Understand all aspects of Ticket Office policies
• Provide positive, friendly, and timely service to all guests
• Ability to work evenings and weekends
• Year round event opportunities
• Special projects and assignments as business dictates

Job description

Ticket Office Event Day Staff# Ticket Office Event Day StaffKraft Sports and Entertainment - Foxborough, MA 02035## OverviewSalary Range$15.00 - $20.00 HourlyPosition TypePart TimeEducation LevelHigh School Diploma or EquivalentCategorySales## Description**SUMMARY:** This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and have strict attention to detail.**DUTIES AND RESPONSIBILITIES**1. Event days with strong focus on customer interaction and service * **Customer Service:** Assist customers with lost tickets and other customer service related issues * **Sales:** sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up * **Will Call:** Distribute will call and troubleshoot/manage customer expectations when issues arise * **Mobile Ticketing Gate Support:** assist guests with any mobile ticketing issues at stadium entrances2. Understand all aspects of Ticket Office policies3. Provide positive, friendly, and timely service to all guests4. Ability to work evenings and weekends5. Year round event opportunities6. Potential for office hours during our busy times of the year7. Special projects and assignments as business dictates**SUPERVISORY RESPONSIBILITIES*** This position has no supervisory responsibility**SKILLS AND QUALIFICATIONS*** Strong Customer Service skills* Keen attention to detail* Ability to work under pressure and in a fast paced setting* Able to take and relay instructions* Experience handling and balancing cash* Ability to multi-task* Reliable transportation to and from Gillette Stadium**PHYSICAL DEMANDS*** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Ability to work for long periods of time**WORK ENVIRONMENT*** A dynamic, complex fast-paced environment requires that each individual truly seek to work together as a team towards the collective goal.* Ability to work in inclement weather**CERTIFICATES, LICENSES, REGISTRATIONS*** None required**OTHER DUTIES**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.