Stadium Operations Associate

The Kraft Group; Foxborough (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

The Kraft Group is hiring a Stadium Operations Associate in Foxborough, MA to enhance guest experiences at events. This part-time role involves providing exceptional customer service, assisting with event setup, and monitoring venue operations to ensure a high-quality experience.

Ideal candidates will possess strong communication skills and be able to work in a fast-paced, outdoor environment. A High School Diploma or equivalent is required, with prior stadium operations experience being a plus.

Qualifications

• High School Diploma required.
• Prior stadium operations experience preferred.
• Ability to work extended hours, weekends, and holidays.

Responsibilities

• Provide exceptional customer service and assist guests.
• Support event setup and breakdown.
• Monitor site operations and report issues.

Skills

Strong communication & interpersonal skills

Strong organizational skills

Basic computer skills

Out-going personality

Ability to multi-task

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: Kraft Sports and Entertainment - Foxborough, MA 02035
Position Type: Part Time
Education Level: High School Diploma or Equivalent
Salary Range: $15.00 - $20.00 Hourly
Job Category: Warehouse/Shipping

SUMMARY

The Stadium Operations Associate is responsible for the execution of and the enhancement of overall stadium experience by interacting with guests, conducting quality assurance, and continuing our reporting efforts to sustain excellence. This role will introduce various elements of event operations and fan engagement.

RESPONSIBILITIES

• Provide exceptional customer service by greeting guests, answering questions and resolving challenges.
• Assist with event setup and breakdown for Stadium events including ticketed events and private functions.
• Assist with Designated Driver Activation program.
• Assist with prize fulfillment and customer service.
• Monitor site operations and provide detailed post event recaps as assigned.
• Utilize CMMS system to report operational issues including safety hazards, facility damage, cleanliness issues and other operational deficiencies.
• Support internal departments with maintaining efficiencies throughout guest-facing spaces in stadium including Concourses, Premium Club and Suite spaces and other areas as assigned.
• Special projects and assignments as business dictates.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS

• High School Diploma
• Prior stadium operations experience a plus
• Strong communication & interpersonal skills
• Strong organizational skills with ability to multi-task
• Outgoing personality, highly energetic, and enthusiastic
• Ability to work comfortably both independently and in a team environment
• Basic computer skills including the Microsoft Office Suite of products
• Required to work extended hours, weekends, and holidays according to Gillette Stadium event schedule
• Must be able to work outdoors during all times of the year
• Must be able to interface with all levels of the organization and represent the Stadium Operations Team in a highly professional manner

PHYSICAL DEMANDS

• The employee is frequently required to stand for long periods of time.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• The noise level in the work environment is sometimes loud.
• Will work in all types of weather, including extreme heat and cold.
• This is a fast-paced environment with many moving parts.

CERTIFICATES, LICENSES, REGISTRATIONS

• None required.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.