Ticket Office Ambassador (Part-Time)

Hornets Basketball Brand; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

The Hornets Sports & Entertainment Ticket Office is seeking a Part-Time Ticket Office Ambassador to deliver spectacular service to Spectrum Center guests. You will process ticket sales, distribute will-call tickets, and answer questions about events, seating, and arena policies.

Candidates should hold a High School diploma, be 18+, pass a background check, and be ready to work days, nights, weekends, and possibly holidays. This is a part-time, non-benefit earning position.

Qualifications

• High School Diploma/GED and interest to work in events and/or sport management.
• Must be 18 years of age or older.
• Must pass criminal background check.
• Part-time, non-benefit earning; hours include days, nights, weekends and possibly holidays.
• Ability to stand/sit for extended periods and bend as required.
• Lift up to 50lbs or push up to 70lbs unassisted.
• Customer service skills strongly desired.
• Availability to work a minimum of 40% of monthly Spectrum Center events.

Responsibilities

• Provide a high level of customer service to all Spectrum Center guests.
• Process single ticket sales and distribute will call tickets for events.
• Answer questions regarding ticket availability, prices, present and future events, seating configurations, and arena policies.
• Provide fans with information, education and troubleshooting for all mobile ticketing questions.
• Verify/Scan tickets for authenticity and proper date, time, and event.
• Work to resolve issues in a professional and timely manner.
• Maintain accurate records of all ticket sales and reconciliation.
• Keep a strong understanding of all areas of Spectrum Center
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Job description

Join the Hornet’s Sports & Entertainment Ticket Office Team as a Part-Time Ticket Office Ambassador. We are looking for hardworking and results oriented Ticket Ambassadors to provide spectacular service to all patrons.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Essential Duties and Responsibilities

• Provide a high level of customer service to all Spectrum Center guests.
• Process single ticket sales and distribute will call tickets for events.
• Answer questions regarding ticket availability, prices, present and future events, seating configurations, and arena policies.
• Provide fans with information, education and troubleshooting for all mobile ticketing questions.
• Verify/Scan tickets for authenticity and proper date, time, and event.
• Work to resolve issues in a professional and timely manner.
• Maintain accurate records of all ticket sales and reconciliation.
• Keep a strong understanding of all areas of Spectrum Center
• Other duties as assigned.

Requirements

• High School Diploma/GED and interest to work in events and/or sport management
• Must be 18 years of age or older
• Must pass criminal background check
• This is a part-time non-benefit earning position; hours include days, nights, weekends and possibly holidays
• Ability to stand/sit for extended periods of time, and bend as required
• Must be able to lift up to 50lbs or push up to 70lbs unassisted
• Customer service skills strongly desired.
• Availability to work a minimum of 40% of monthly Spectrum Center events

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.