Event Security (Part Time)

Hornets Basketball Brand; Charlotte (NC); On-site; USD 16,531 - 20,664; Part time

Job summary

A professional sports organization in Charlotte, NC is seeking responsible individuals to join their event staff. This position requires excellent communication and multitasking skills, with the ability to work a flexible schedule, including games and events. Responsibilities include guest management and access control at events, ensuring safety and security protocols are enforced. Ideal candidates should possess a high school diploma and be capable of lifting items and monitoring assigned areas effectively.

Qualifications

• Must be able to work a minimum of 85% of Hornets games and 75% of all other events.
• Available to work evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.

Responsibilities

• Greet and direct all guests to their assigned seating/location.
• Maintain open and smooth access routes in the concourses.
• Respond to guests' requests for service and assistance.

Skills

Excellent communication skills

Ability to handle multiple tasks simultaneously

Guest services experience

Flexibility and adaptability

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Internet and Email proficiency

Job description

TheHornets Event Staff is currently looking for qualified and responsible individuals for Hornets Sports & Entertainment events. Interested candidates may apply on-line. All candidates will be subject to a background and reference check.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Essential Duties and Responsibilities

• Greet and direct all guests to their assigned seating/location
• Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
• Maintain open and smooth access routes in the concourses and throughout the seating area
• Identify and resolve issues in a timely manner
• Respond to guests’ request for service and assistance
• Monitor your assigned area
• Enforce and uphold integrity of the facility and the event
• Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Spectrum Center.
• Ability to proactively identify and address offensive behavior
• Attend and participate in pre-event meetings
• Receive and act on complaints from guests, clients and employees according to established policies and procedures
• Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
• Follow all rules and regulations as outlined in the policies and the procedures manual
• Aid in direction of orderly evacuation of building
• Monitors and maintains access control
• Other duties as assigned by Manager

Essential Guest Service Functions:

• Guest service oriented
• Respond to requests for service and assistance
• Anticipates and respond to the guests’ needs in a timely manner
• Treat all guest in a kind and courteous manner
• Serve as the Arena’s ambassador for Security Department

Required Skills, Experience and Abilities

To perform the job successfully, you should demonstrate the following competencies:

• High school diploma/or equivalent
• Must be able to work a minimum of 85% of Hornets games and 75% of all other events
• Available to work evenings, weekends and holidays
• The ability to maneuver throughout the building
• The ability to stand and walk for extended periods
• The ability to bend, and lift at least 50 pounds and push 70 pounds
• The ability to work effectively at high altitudes
• Strive to maintain a safe work environment for self and others
• Must be able to pass background check
• Proficient with the internet, E-mail, and Microsoft Excel and Word
• Ability to handle multiple tasks simultaneously
• Must be able to work independently and use sound judgment

Skills and Qualifications:

• Possess excellent communication skills, oral and written
• Ability to handle multiple tasks simultaneously
• Guest services and Security experience preferably, however, not mandatory
• Must be very flexible with the ability to adapt to different situations
• Adapts to changes in the work environment
• Ability to work in inclement weather conditions (within reason)

Communication Skills:

• Asks key questions to obtain information
• Speaks clearly, listens and gets clarification
• Demonstrates accuracy and thoroughness
• Writes clearly and informatively

Professionalism:

• Demonstrates neat and professional appearance at all times
• Follows instructions, responds to management directions
• Treats people with respect

Safety and Security

• Observes safety and security procedures
• Reports potentially unsafe conditions
• Proactively enforces security policies for building

Work Ethic

• Reports to work on time
• Arrives at meetings and appointments on time

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.