IT Representative (Part-time)

Hornets-Basketball-LLC; Charlotte (NC); On-site; USD 25,000 - 39,000; Part time

Job summary

Hornets Sports & Entertainment in Charlotte, NC seeks a Part-Time IT Representative to provide hands-on support for desktop PCs, event technology, and networking during basketball games, concerts, and other events at Spectrum Center.

The role requires an Associate degree and 2 years IT experience, with flexible evenings/weekends and strong troubleshooting skills. You will work with IT Services staff and game-night teams to ensure smooth operations.

Qualifications

• Associate degree in Computer Information Systems or related field, plus 2 years IT experience.
• Flexible availability including evenings and weekends.
• Proficiency with Windows operating systems.
• Ability to diagnose and resolve technical issues quickly.

Responsibilities

• Track, document, and resolve all helpdesk requests using the ticket management system.
• Assist with setup, operation, and troubleshooting of statistical equipment during home games.
• Provide technology support for concerts and events.
• Relocate and configure computer equipment throughout the building.
• Install, configure, and troubleshoot PC hardware and Windows OS.
• Prepare and test game-day PC hardware before events.
• Respond to security threats and implement preventative measures.
• Provide general network support (TCP/IP, DNS, DHCP, LAN/WAN, wireless).
• Support NBA Stats system and other video/computer platforms.
• Assist media, staff, and guests with connectivity.
• Work with game-night tech teams to ensure smooth operations.

Skills

Helpdesk support

Windows OS

Networking basics

Troubleshooting

Communication

Education

Associate degree in Computer Information Systems

Tools

Ticket management system

PC hardware

Job description

The Part-Time IT Representative plays a key role in supporting Hornets Sports & Entertainment’s technology and telecommunications infrastructure. This position provides hands-on support for desktop PCs, event technology, and networking during basketball games, concerts, and other events at Spectrum Center.

Responsibilities:

Track, document, and resolve all helpdesk requests using the ticket management system.

Assist with the setup, operation, and troubleshooting of statistical equipment during Hornets home games.

Provide technology support for concerts, family shows, and other live events.

Relocate and configure computer equipment throughout the building.

Install, configure, and troubleshoot PC hardware and Microsoft operating systems.

Prepare and test game-day PC hardware and components several hours before events.

Respond to virus, malware, and other security threats while implementing preventative measures.

Provide general network support, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless systems.

Support NBA Stats system and other video/computer-related platforms.

Assist media, staff, and guests with connectivity to wired and wireless networks.

Work with IT Services staff, Stats crew, and “game night” technology teams to ensure smooth event operations.

Safely handle network data, serial, and video cabling.

Troubleshoot and resolve hardware/software issues in a timely manner.

Maintain flexibility to work weekends, evenings, and game/event schedules.

Qualifications:

Associate degree in Computer Information Systems or related field, plus 2 years of IT experience (equivalent experience may be substituted for education).

Flexible availability, including evenings and weekends.

Proficiency with Windows operating systems.

Ability to diagnose and resolve technical issues quickly.

Reliable transportation and mobile communication access.

Working knowledge of networks, including TCP/IP, DNS, DHCP, LANs, WANs, and wireless technologies.

Familiarity with serial communications, video systems, and broadcast technology preferred.

Strong work ethic and dependability.

Excellent interpersonal and communication skills.

Strong time management and organizational skills.

Detail-oriented with a high level of accuracy.

Ability to follow direction and work independently with minimal supervision.

Adaptability in a fast-paced, dynamic environment.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodation to perform the stated job duties will be considered.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.