Ticket Office Ambassador (Part-Time)

Charlotte Hornets; Charlotte (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Charlotte Hornets is seeking a Part-Time Ticket Office Ambassador to deliver exceptional service at Spectrum Center. You will process ticket sales, answer questions, and troubleshoot mobile ticketing, while ensuring ticket authenticity and accurate records.

The role requires a High School Diploma or GED, the ability to pass a background check, and availability for days, nights, weekends, and holidays. This is a non-benefit, part-time position located at Spectrum Center.

Qualifications

• High School Diploma or GED required.
• Must pass criminal background check.
• Part-time non-benefit earning position with hours including days, nights, weekends, holidays.

Responsibilities

• Provide a high level of customer service to all Spectrum Center guests.
• Operate Ticketmaster systems TM1 Sales, TM HOST & Archtics.
• Process single ticket sales and distribute will call tickets.
• Answer questions on ticket availability, prices, events, seating configurations, and arena policies.
• Provide fans with information, education and troubleshooting for all mobile ticketing questions.
• Verify/Scan tickets for authenticity and date, time, and event.
• Resolve issues professionally and timely.
• Maintain accurate records of all ticket sales and reconciliation.
• Maintain strong knowledge of all areas of Spectrum Center.
• Other duties as assigned.

Skills

Customer service

Education

High School Diploma/GED

Job description

Position Overview

Join the Hornet’s Sports & Entertainment Ticket Office Team as a Part-Time Ticket Office Ambassador. We are looking for hardworking and results oriented Ticket Ambassadors to provide spectacular service to all patrons.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Essential Duties And Responsibilities

• Provide a high level of customer service to all Spectrum Center guests.
• Operate Ticketmaster ticketing system programs including TM1 Sales, TM HOST & Archtics
• Process single ticket sales and distribute will call tickets for events.
• Answer questions regarding ticket availability, prices, present and future events, seating configurations, and arena policies.
• Provide fans with information, education and troubleshooting for all mobile ticketing questions.
• Verify/Scan tickets for authenticity and proper date, time, and event.
• Work to resolve issues in a professional and timely manner.
• Maintain accurate records of all ticket sales and reconciliation.
• Keep a strong understanding of all areas of Spectrum Center
• Other duties as assigned.

Requirements

• High School Diploma/GED and interest to work in events and/or sport management
• Must be 18 years of age or older
• Must pass criminal background check
• This is a part-time non-benefit earning position; hours include days, nights, weekends and possibly holidays
• Ability to stand/sit for extended periods of time, and bend as required
• Must be able to lift up to 50lbs or push up to 70lbs unassisted
• Customer service skills strongly desired.
• Availability to work a minimum of 40% of monthly Spectrum Center events