Guest Experience Ambassador (Part Time)

Hornets Basketball Brand; Charlotte (NC); On-site; USD 15,911 - 22,661; Part time

Benefits offered by this job

35% discount on Fan Shop Purchases

Complimentary tickets to events

Exclusive memorabilia

Job summary

A professional sports organization is seeking Guest Experience team members to provide exceptional service at events in Charlotte, NC. Candidates must be at least 18 years old and have a high school diploma or GED. This part-time role offers a starting pay of $14/hr and benefits like a 35% discount on fan shop purchases and complimentary event tickets. Ideal candidates should be able to lift considerable weight and work flexible hours including nights and weekends.

Qualifications

• Must be able to lift up to 50lbs or push up to 70lbs unassisted.
• Must pass background check.
• Ability to stand for extended periods.

Responsibilities

• Provide world class Guest service at Spectrum Center.
• Greet and direct guests to their seating locations.
• Anticipate and resolve Guest needs in a timely manner.

Skills

Guest service

Communication

Problem-solving

Teamwork

Education

High School Diploma/GED

Job description

Join the Hornet’s Sports & Entertainment Guest Experience Department and the team of the 2017-2018 NBA Pete Winemiller Guest Experience Innovation Award Recipient! We invite you to apply to be part of an exciting season for the Charlotte Hornets and partake in all the exciting events coming to the Spectrum Center. Hornets Sports & Entertainment strives to create a safe, healthy and world class atmosphere for all fans, guests, employees, players, and performers that enter Spectrum Center.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Job Responsibilities

• Consistently provide world class Guest service and experience to all Guests at Spectrum Center
• Greet and direct all guests with a smile to their assigned seating location
• Effectively read and identify tickets, with the understanding of proper access to the appropriate area
• Proactively anticipate, identify and resolve Guest needs and concerns in a timely manner
• Respond to guests’ requests for service and assistance

Requirements

• Must be able to lift up to 50lbs or push up to 70lbs unassisted
• High School Diploma/GED and interest to work in events and/or sport management
• Must be 18 years of age or older
• Must pass background check
• This is a part-time non-benefit earning position; hours include days, nights, weekends and possibly holidays
• Ability to stand for extended periods of time, bend and other duties associated with different sport and entertainment events is desired
• Ability to work nights and weekends beginning at 5:00pm or earlier for select events
• Availability to work a minimum of 75% of monthly Spectrum Center events
• Starting pay rate of $14/hr.
• 35% discount on most Fan Shop Purchases
• Ability to earn complimentary and exclusive HSE items such as signed memorabilia and complimentary tickets to Hornets games & Spectrum Center events.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.