Ticket Control Specialist

Bristol Mountain; Town of Canandaigua (NY); On-site; USD 19,000 - 25,000; Part time

Job summary

Bristol Mountain in Canandaigua, NY is seeking a customer-focused team member to verify ticket and season pass validity using RFID and related software. The role involves assisting guests, answering questions, and maintaining a professional appearance while working indoors, with occasional outdoor duties.

You will help analyze access patterns, support the Guest Services team, and adapt to varying hours, including weekends and evenings.

Qualifications

• Must be 18 years or older.
• Able to react quickly to enforce policies.
• Confident with quick problem-solving.
• Good verbal communication and customer service skills.
• Understand product offerings and lift access.
• Wear appropriate footwear and clothing for all weather.

Responsibilities

• Verify ticket and season pass validity with RFID ticket technology and additional software.
• Research access patterns for historical usage and inconsistencies.
• Work with Guest Services Supervisor and Ticket Scanners.
• Workstation indoors but may work outdoors periodically.
• Present yourself in a professional manner at all times.
• Assist with other duties as needed.

Skills

Age 18+

Problem solving

Customer service

Product knowledge

Weather readiness

Communication skills

Job description

Bristol Mountain

Responsibilities

• Verify ticket and season pass validity with RFID ticket technology and additional software
• Researches access patterns for historical usage and inconsistencies
• Works with Guest Services Supervisor (or their designee) along with Ticket Scanners
• Workstation is located indoors but may need to work outdoors periodically
• Present oneself in a professional manner at all times
• Assist with other duties as needed

Qualifications

• 18 years of age or older
• Must have an ability to react quickly to ensure policies and procedures are adhered to
• Confident individual with quick problem-solving skills
• Ability to understand the different product offerings and how they relate to lift access
• Must have appropriate footwear and clothing for working in all weather conditions
• Must have excellent verbal communication and customer service skills

Hours

• Hours of employment are dependent on business demands
• Must have weekend and evening availability and flexible weekday availability

Starting Rate

$16.00/hr.

Salary Description

$16.00/Hr.