Ticket Control Specialist

Bristol-Mountain; New York; On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Bristol Mountain is seeking front-line staff to assist guests with lift access and ticket validation using RFID technology and related software. You will verify tickets and season passes and work indoors, with occasional outdoor duties, while presenting a professional image at all times.

This position requires being 18 years of age or older, quick problem-solving abilities, and excellent verbal communication and customer service skills.

Qualifications

• Must be 18 years of age or older.
• Ability to react quickly to policies and procedures.
• Confident with quick problem-solving skills.
• Understanding of product offerings and lift access.
• Appropriate footwear and clothing for all weather conditions.
• Excellent verbal communication and customer service skills.

Responsibilities

• Verify ticket and season pass validity with RFID ticket technology and additional software.
• Research access patterns for historical usage and inconsistencies.
• Work with Guest Services Supervisor along with Ticket Scanners.
• Workstation indoors but may require outdoor work periodically.
• Present oneself in a professional manner at all times.
• Assist with other duties as needed.

Skills

Verbal communication

Customer service

Problem solving

Quick reaction

Job description

Description

Bristol Mountain

Responsibilities:

• Verify ticket and season pass validity with RFID ticket technology and additional software
• Researches access patterns for historical usage and inconsistencies
• Works with Guest Services Supervisor (or their designee) along with Ticket Scanners
• Workstation is located indoors but may need to work outdoors periodically
• Present oneself in a professional manner at all times
• Assist with other duties as needed

Qualifications:

• 18 years of age or older
• Must have an ability to react quickly to ensure policies and procedures are adhered to
• Confident individual with quick problem-solving skills
• Ability to understand the different product offerings and how they relate to lift access
• Must have appropriate footwear and clothing for working in all weather conditions
• Must have excellent verbal communication and customer service skills

Hours:

• Hours of employment are dependent on business demands
• Must have weekend and evening availability and flexible weekday availability

Starting Rate: $16.00/hr.