Ticket Attendant

Spirit Mountain; Duluth (MN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Ski pass after 30 days/4 shifts

Family pass discounts and $50 seasonal

Food discount during shifts

Overtime eligible

Flexible hours

Fun culture

Job summary

Spirit Mountain is seeking motivated individuals for the Snowsports Ticket Attendant role for the winter season. You will handle ticket sales at the front desk, guide guests about facilities, and uphold safety procedures. Patience, accuracy, and a passion for guest service are essential in this fast-paced environment.

This seasonal, part-time position offers opportunities to earn through a structured perks program and the chance to contribute to a memorable winter for guests and staff alike.

Qualifications

• Customer service experience is highly desired.
• Flexibility to work varied shifts, including nights and weekends.
• Physical ability to stand, lift, or bend for extended periods.

Responsibilities

• Conduct ticket sales for ski operations using the point-of-sale system and provide detailed information about facilities and services.
• Enforce safety waivers during ticket purchases even when busy.
• Check in and out cash banks daily and perform reconciliations with accuracy and integrity.
• Maintain high standards of service, cleanliness, and safety at all desks and surrounding areas.
• Assist and guide less experienced staff, promoting safety, efficiency, and guest satisfaction.
• Resolve guest inquiries and issues professionally and courteously with a solution-oriented approach.
• Ensure proper sanitation and care of rental equipment following safety protocols.
• Coordinate with other departments to ensure smooth operations during peak times.

Skills

Guest service orientation

POS experience

Cash handling

Flexible shifts

Customer interaction

Tools

POS system

Job description

Description

Type: Seasonal, Part-Time

Application Period: Open Now (Hiring Begins in October)

Duration: Winter Season (November - April)

SUMMARY/OBJECTIVE

Are you ready to be part of an exciting winter season at Spirit Mountain Recreation Area? We are looking for motivated individuals to join our team as a Snowsports Ticket Attendant. This role is perfect for those who thrive in a dynamic environment and have a passion for delivering excellent guest service. As an Snowsports Ticket Attendant, you will be responsible for ticket sales and providing exceptional service at our front desk.

While we are now accepting applications, please note that hiring will begin in October. We appreciate your patience as we prepare for another fantastic winter season!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct ticket sales for ski operations using our point-of-sale system, providing detailed information about facilities and services, efficiently managing transactions, and ensuring appropriate waiver completions.
• Enforce safety waiver completion when purchasing all tickets even when guests are hesitant or it is busy.
• Check in and out cash banks each day and conduct appropriate reconciliation with honesty and integrity.
• Uphold a high standard of service, cleanliness, and safety in all areas of operation, including the rental or ticketing desks and surrounding areas.
• Assist and guide less experienced staff, promoting a culture of safety, efficiency, and guest satisfaction.
• Resolve guest inquiries and issues with professionalism, courtesy, and a solution-oriented approach.
• Ensure proper sanitation and care of rental equipment, adhering to safety and cleanliness protocols.
• Coordinate with other departments to ensure smooth operations during peak times.

PERKS

• $1 Ski Pass after meeting 30 days or 4 consecutive shifts of employment.
• Perk Passes for discounts for friends and family and $50 seasonal pass for your dependents (please note this is for those with eligible dependents).
• 30% discount on food during working hours.
• Overtime eligible and flexible hours.
• Fun culture, experiences, and memories!

CORE VALUES

• Safety: Our top priority for employees and guests.
• Customer Service: Dedication to friendly and positive guest interactions.
• Respect: Foundation for teamwork and success.
• Honest Communication: Essential for addressing challenges.
• Best Effort: Expected consistently from all team members.
• Humor: Encouraged to foster an enjoyable workplace.
• Proprietary Interest: Treat the facility with care and responsibility.
• Integrity: Fundamental to all actions and interactions.

Requirements

MINIMUM QUALIFICATIONS

• Strong ability to interact with guests; customer service experience is highly desired.
• Physical ability to engage in tasks requiring standing, lifting, or bending.
• POS experience, cash handling, and counting experience.
• Flexibility to work varied shifts, including nights and weekends.
• Minimum age of 18 years.
• Familiarity with ticket sales or rental operations is preferred.

PHYSICAL REQUIREMENTS

• Must be able to be on your feet, lifting, bending and stooping for extended periods of time.
• Must be able lift to 25 pounds.