Rental Attendant

Spirit Mountain; Duluth (MN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

$1 Ski Pass after meeting 30 days or 4

Perk Passes for discounts for friends

$50 seasonal pass for dependents

30% discount on food during working

Overtime eligible and flexible hours

Fun culture, experiences, and memories

Job summary

Spirit Mountain is seeking a Snowsports Rental Attendant for the upcoming winter season in Duluth, MN. You will manage the rental desk, fitting and maintaining ski and snowboard gear, and guide guests through equipment selection to ensure a great slope experience.

This role emphasizes safety, cleanliness, and high guest service standards, with opportunities to mentor newer staff and support peak-time operations. Hiring begins in October; strong customer focus and physical ability are essential.

Qualifications

• Guest-focused customer service experience preferred.
• Able to stand, lift, and bend for extended periods.
• Experience with POS, cash handling, and basic counting.
• Flexible shifts including nights and weekends.
• Must be at least 18 years old.
• Familiarity with ticket sales or rental operations preferred.

Responsibilities

• Manage rental desk operations, including setup, fitting, and maintenance of ski and snowboard equipment.
• Perform regular checks and adjustments to ensure safe, optimal gear for guests.
• Guide guests through rental process, helping with equipment selection and fitting.
• Track and maintain records of usage, returns, and maintenance.
• Uphold high standards of service, cleanliness, and safety at desks and surrounding areas.
• Assist and guide less experienced staff to promote safety and guest satisfaction.
• Resolve guest inquiries professionally and courteously.
• Ensure proper sanitation and care of rental equipment per safety protocols.
• Coordinate with other departments to ensure smooth operations during peak times.

Skills

Customer service

POS experience

Cash handling

Flexible shifts

Age 18+

Ticket/Rental ops

Tools

POS system

Job description

DESCRIPTION

Type: Seasonal, Part-Time

Application Period: Open Now (Hiring Begins in October)

Duration: Winter Season (November - April)

SUMMARY/OBJECTIVE

Are you ready to be part of an exciting winter season at Spirit Mountain Recreation Area? We are looking for motivated individuals to join our team as a Snowsports Rental Attendant. This role is perfect for those who thrive in a dynamic environment and have a passion for delivering excellent guest service. As an Snowsports Rental Attendant, you will be responsible for providing exceptional service at our rental desk.

While we are now accepting applications, please note that hiring will begin in October. We appreciate your patience as we prepare for another fantastic winter season!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage rental desk operations, including the setup, fitting, and maintenance of ski and snowboard equipment.
• Perform regular checks and adjustments on rental equipment to ensure it is in safe and optimal condition for guest use.
• Guide guests through the rental process, assisting with equipment selection, sizing, and fitting to ensure they have the best experience on the slopes.
• Track and maintain records of equipment usage, returns, and any required maintenance or repairs.
• Uphold a high standard of service, cleanliness, and safety in all areas of operation, including the rental or ticketing desks and surrounding areas.
• Assist and guide less experienced staff, promoting a culture of safety, efficiency, and guest satisfaction.
• Resolve guest inquiries and issues with professionalism, courtesy, and a solution-oriented approach.
• Ensure proper sanitation and care of rental equipment, adhering to safety and cleanliness protocols.
• Coordinate with other departments to ensure smooth operations during peak times.

PERKS

• $1 Ski Pass after meeting 30 days or 4 consecutive shifts of employment.
• Perk Passes for discounts for friends and family and $50 seasonal pass for your dependents (please note this is for those with eligible dependents).
• 30% discount on food during working hours.
• Overtime eligible and flexible hours.
• Fun culture, experiences, and memories!

CORE VALUES

Safety: Our top priority for employees and guests.

Customer Service: Dedication to friendly and positive guest interactions.

Respect: Foundation for teamwork and success.

Honest Communication: Essential for addressing challenges.

Best Effort: Expected consistently from all team members.

Humor: Encouraged to foster an enjoyable workplace.

Proprietary Interest: Treat the facility with care and responsibility.

Integrity: Fundamental to all actions and interactions.

Requirements

MINIMUM QUALIFICATIONS

• Strong ability to interact with guests; customer service experience is highly desired.
• Physical ability to engage in tasks requiring standing, lifting, or bending.
• POS experience, cash handling, and counting experience.
• Flexibility to work varied shifts, including nights and weekends.
• Minimum age of 18 years.
• Familiarity with ticket sales or rental operations is preferred.

PHYSICAL REQUIREMENTS

• Must be able to be on your feet, lifting, bending and stooping for extended periods of time.
• Must be able lift to 25 pounds.