Customer Service and Ticket Sales

Berkshire East Ski Resort; Charlemont (MA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Berkshire East Ski Resort in Charlemont, MA is seeking a friendly, customer-focused Ticket Seller to assist guests with purchases of tickets and activities.

You will provide expert advice on products, promotions, and scheduling, handle cash and card transactions, and help guests with waivers and reservations as needed.

Qualifications

• Excellent customer service is required.
• Knowledge of resort products used for ski, raft, bike activities.
• Able to learn sales and reservation programs quickly.
• Excellent interpersonal and communication skills.

Responsibilities

• Sell tickets and activities to guests.
• Provide expert advice on products, prices, hours, and promotions.
• Assist guests with selection and purchase of items and process transactions.
• Check in guests for skiing and other activities; verify waivers and apply wristbands.
• Maintain till accuracy and assist with nightly cash deposits.

Skills

Customer service

Cash handling

Sales skills

Product knowledge

Reservation software

Tools

Reservation software

Job description

Job Summary

Sell tickets and activities while providing friendly and helpful services for guests.

Essential Duties and Responsibilities

• Provide expert advice to guests regarding our activities, services and products.
• Know all of the resort's products, prices, hours and availability.
• Know all discounts, special pricing, or other marketing promotions.
• Assist the guest with the selection and purchase of items.
• Sell products & services (ticket, pass, locker, rental, lesson, gift card).
• Check in guests for skiing and snowboarding or guests of other reserved activities.
• Verify accurate completion of waivers and apply wristbands to guests.
• Handle guest complaints in a professional and diplomatic way.
• Direct guests & visitors to the appropriate location or staff when required.
• Provide other information and assistance to guests when needed.
• Assist with special events or promotions at the resort.
• Process cash, credit & gift card transactions accurately & efficiently.
• Manage the till, count startup cash and prepare nightly deposit bags.
• Perform other tasks as assigned by your manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing excellent customer service.
• Specialist knowledge of products used for ski, raft, bike & other activities.
• Computer savvy, able to quickly learn sales and reservation programs.
• Excellent interpersonal skills, friendly and helpful disposition.
• Outstanding communication skills in person and on the phone.
• Neat and professional appearance.
• Portray a positive company image.
• Able to identify and perform other tasks during non-busy times.
• Able to count cash and perform simple mathematical functions.

Core Competencies

• Communication: Communicate ideas effectively and actively listen.
• Respond constructively to other's ideas & work effectively under stress.
• Work Standards: Maintain high standards in the quality & consistency of work.

Physical Demands

• Must be able to lift up to 30 lbs.
• Must be able to stand, sit, and work at keyboard for long periods of time.

Requirements

Shift Requirements:

• Must be flexible, frequent weekend and holiday shifts.
• Prefer applicants with sales and cashiering experience but will train the right candidate.

Age Requirements:

• Applicants must be at least age 18.
• Youth applicants must have prior sales and cashiering experience.