PH-11-8 TICKET SALES CLERK

Powderhorn Mountain Resort; Colorado; On-site; USD 25,000 - 26,000; Part time

Job summary

Powderhorn Mountain Resort is seeking a Winter Ticket Clerk for the Ticket Office. This part-time seasonal role focuses on processing ticket sales and season pass orders with an emphasis on exceptional customer service and safety.

Responsibilities include handling payments, balancing cash drawer, and maintaining accurate transaction records. Must be 18+ for cash handling and capable of working weekends and holidays in a fast-paced environment.

Qualifications

• Strong communication ability.
• Ability to perform basic financial transactions, including counting money and making change.
• Honest, friendly, and enthusiastic customer service skills.
• Ability to handle large groups, adults, and children in a professional manner.

Responsibilities

• Processes customer lift ticket sales.
• Takes season pass orders and customer profile pictures.
• Receives payment, issues change, and receipts for lift ticket, season pass, and retail orders by cash, check, or credit/debit card.
• Balances and reconciling daily deposit sheets with supervisor.
• Record and reconcile ticket, season pass, and retail transactions.

Skills

Communication

Cash handling

Customer service

Cashiering

Education

18+ age requirement for cash handling

Job description

Job Details

Job Location: Powderhorn - Mesa, CO 81643

Salary Range: $18.00 - $18.50 Hourly

JOB TITLE: Winter Ticket Clerk

DEPARTMENT: Ticket Office

REPORTS TO: Marketing and Sales Manager

CLASSIFICATION: Non-Exempt Part-Time Seasonal

POSITION SUMMARY/PURPOSE

Responsible for processing ticket sales and season pass orders, focusing on exceptional customer service & safety.

ESSENTIAL FUNCTIONS

• Processes customer lift ticket sales.
• Takes season pass orders and customer profile pictures.
• Receives payment, issues change, and receipts for lift ticket, season pass, and retail orders by cash, check, or credit/debit card.
• Communicates with supervisor on refunds, credits, or discounts due to customer.
• Ensures that cash register has adequate cash/change available; notifies supervisor in advance of cash/change shortfall.
• Responsible for the security of the register; never leaves the register unattended when logged in, and never shares login information with others.
• Balance and reconcile daily deposit sheets with supervisor.
• Maintain and balance sales/cash drawer.
• Record and reconciles ticket, season pass, and retail transactions.

OTHER FUNCTIONS

• Assist with other duties as assigned.

CUSTOMER SERVICE/GUEST RELATIONS

• Key public interaction position. Develop and maintain positive public perception of the department/company.

QUALIFICATIONS

• Strong communication ability (both written and verbal).
• Ability to perform basic financial transactions, including counting money and making change.
• Honest, friendly, and enthusiastic customer service skills.
• Ability to handle large groups, adults, children, and special needs visitors in a professional manner.
• Ability to work efficiently in a fast-paced environment.
• Professional and positive attitude in all interactions.
• Ability to learn/use company-provided software.

EDUCATION/CERTIFICATION

• Must be 18+ years old for cash handling.

EXPERIENCE

• Previous guest services or sales experience preferred, not required.

WORKING CONDITIONS

• Will work alone or with others.
• Must navigate uneven terrain to and from the Ticket Office.

PHYSICAL REQUIREMENTS

Must be able to work in a fast-paced environment dealing with the general public. Must be physically capable of ascending and descending stairs, and to sit and/or stand for long periods of time, lift at least 30 lbs., negotiate slippery surfaces, uneven and rocky terrain, and tolerate warmer temperatures.

ATTENDANCE

This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Ticket Office is open Monday – Sunday 8:30am-3:30pm through winter closing day.