Ski Lift Operator

Spirit Mountain; Duluth (MN); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

$1 Ski Pass after 30 days or 4 shifts

Seasonal passes for dependents

30% discount on food

Overtime eligible and flexible hours

Fun culture, experiences and memories

Job summary

Spirit Mountain Recreation Area in Minnesota seeks Outdoor Operations Attendants to help run ski lifts and the tubing hill with safety and guest satisfaction at the forefront. You will engage guests, manage line flow with humor, perform basic maintenance checks, mentor new staff, and coordinate with other departments in a fast-paced, outdoor setting during the winter season.

The position requires independence, reliability, and strong communication, with shifts that include weekends, holidays,

Qualifications

• High school diploma or equivalent.
• At least one year of lift operations experience or a strong interest in skiing or snowboarding.
• Ability to engage guests with humor and professionalism.
• Proven ability to work independently and lead by example.
• Strong communication and interpersonal skills.
• Flexibility to work weekends, evenings and holidays.
• Physical ability to perform duties in cold/snowy environments.

Responsibilities

• Operate ski lifts and tubing hill operations, ensuring safety and adherence to guidelines.
• Interact with guests during maze control and ticket scanning; keep guests engaged.
• Maintain a clean, organized work area; shovel snow, prep landings, and maintain signage.
• Manage lift lines with humor; assist guests getting on/off lifts, including children.
• Monitor unauthorized lift usage and take appropriate action.
• Provide exceptional customer service and resolve guest inquiries promptly.
• Inspect lift equipment and report maintenance needs.
• Mentor and assist in training new Attendants.
• Coordinate with other departments for smooth operations.
• Take initiative during emergencies and demonstrate leadership in daily tasks.

Skills

Guest engagement

Leadership

Communication

Independence

Flexibility

Physical stamina

Education

High school diploma

Job description

IMPORTANT: We are now accepting applications; however, you will not hear back until hiring starts:

Accepting Applications: Now

Begin Hiring: October-December

Winter Season: December-April

SUMMARY/OBJECTIVE

Are you ready to embrace the winter season at Spirit Mountain Recreation Area? We are seeking dedicated and enthusiastic individuals to join our team as Outdoor Operations Attendants. This role is essential in ensuring the safe and effective operation of our ski lifts and tubing hill. It requires responsibility, customer service, and independence. The Attendant is expected to operate lifts, troubleshoot minor issues, assist in training new staff, and ensure the highest level of guest satisfaction—all while working in the great outdoors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with guests during maze control and ticket scanning, keeping the crowd excited and engaged.
• Maintain a clean and organized work environment, including shoveling snow, prepping landings, and ensuring ropes and signage are in order.
• Create a positive atmosphere by managing music, controlling lift lines with humor and personality, and assisting guests in feeling comfortable when getting on or off the lift, which could involve picking up children or holding their hands for stability.
• Operate ski lifts and tubing hill operations, ensuring strict adherence to all safety guidelines and operational standards.
• Monitor for unauthorized lift usage and enforce appropriate actions for those without valid passes.
• Serve as a point of contact for guest inquiries, delivering exceptional customer service and resolving issues promptly.
• Conduct regular inspections of lift equipment, identifying and reporting any maintenance needs.
• Mentor and assist in training new Attendants, sharing your knowledge and best practices.
• Coordinate with other departments to ensure smooth resort operations.
• Take initiative during emergency situations, providing guidance and assistance as needed.
• Demonstrate leadership and decision-making skills in day-to-day operations.

PERKS

• $1 Ski Pass after meeting 30 days or 4 consecutive shifts of employment.
• Perk Passes for discounts for friends and family and a $50 seasonal pass for your dependents (please note this is for those with eligible dependents).
• 30% discount on food during working hours.
• Overtime eligible and flexible hours.
• Fun culture, experiences, and memories!

CORE VALUES

• Safety: Our top priority for employees, volunteers, and guests.
• Customer Service: We strive to always be smiling, friendly employees who treat our guests as valued customers.
• Respect: Mutual respect is key to our success and well-being.
• Honesty in Communication: Always deal with problems honestly.
• Best Effort: Our best effort is required and always expected.
• Humor: A sense of humor makes the job fun and enhances the experience for our guests. Be happy!
• Proprietary Interest: It is expected that everyone will act as though they own Spirit Mountain, ensuring cleanliness and maintenance of the facility.
• Integrity: We will act with integrity at all times.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Minimum of one year of experience in lift operations or a similar role, or a strong interest in skiing or snowboarding to relate to guests.
• Ability to approach guests with humor, engage them, and enhance their overall experience.
• Proven ability to work independently and lead by example.
• Strong communication and interpersonal skills.
• Flexibility to work various shifts, including weekends, evenings, and holidays.
• Physical capability to perform job duties in various weather conditions, including cold and snowy environments.

DESIRED QUALIFICATIONS

• Advanced knowledge of ski lift operations.
• 18 years of age or older.
• Demonstrated ability to troubleshoot and resolve minor mechanical issues.
• Experience in training or mentoring staff.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, lift, bend, and stoop for extended periods in various weather conditions.
• Capacity to lift up to 40 pounds regularly.
• Comfortable working at heights and in a range of outdoor environments, including cold and snowy conditions.