TIC Operations Manager - Multi-Site Travel Centers

State of West Virginia; Beckley (WV); On-site; USD 75,000 - 84,000; Full time

Job summary

West Virginia Parkways Authority seeks a TIC Manager 2 to provide mid-level leadership across Tourist Information Centers, Welcome Center, and craft shops on the Turnpike. You will assist the TIC Manager 3, supervise TIC Manager 1s, coordinate scheduling, training, inventory, and reporting, and ensure consistent operations across multiple sites.

The role involves overseeing shop visits, evaluating displays, and coordinating with partners to support daily operations and special events.

Qualifications

• High school diploma or equivalent required.
• Four years of progressively responsible experience in travel-center, retail, hospitality, or visitor-industry operations, with at least two years in supervisory or site-manager role.
• Valid driver’s license.
• Ability to review the work of other supervisors and produce accurate operational reports.
• Intermediate skill with common office productivity software.

Responsibilities

• Assist TIC Manager 3 in implementing and enforcing SOPs at TIC locations, Welcome Center, and craft shops.
• Visit shops regularly to observe service, sales, cleanliness, cash control, and staffing; document findings and follow up.
• Monitor and assess sales and displays; recommend resets or promotions.
• Oversee TIC Manager 1s, coaching on schedules, reports, inventory, and employee relations.
• Manage a shop in absence of TIC Manager 1, or verify coverage.
• Act as TIC Manager 3 for designated duties during absences, as authorized.
• Coordinate work-hour schedules across locations to cover vacancies and peak travel periods.
• Oversee training and maintain a training tracker; support counselor development actions.
• Coordinate familiarization trips for TIC employees and interns.
• Prepare materials for manager meetings and assist in district reporting.
• Support price-reduction, damaged-stock, and write-off documentation.
• Assist daily operations for TICs, including events and partner issues.
• Coordinate with restaurant/service-station operators on Turnpike matters affecting TIC operations.
• Collaborate with CVBs on travel activities.

Skills

Supervisory experience

Operational reporting

Office productivity software

Education

High school diploma or equivalent

Tools

Driver's license

Job description

West Virginia Parkways Authority seeks a TIC Manager 2 to provide mid-level leadership across Tourist Information Centers, Welcome Center, and craft shops on the Turnpike. You will assist the TIC Manager 3, supervise TIC Manager 1s, coordinate scheduling, training, inventory, and reporting, and ensure consistent operations across multiple sites.

The role involves overseeing shop visits, evaluating displays, and coordinating with partners to support daily operations and special events.