Multi-Site TIC Operations Lead

State-of-West-Virgini; West Virginia; On-site; USD 75,000 - 84,000; Full time

Job summary

State-of-West-Virgini is seeking a TIC Manager 2 in Beckley, WV. This mid-management role supports the TIC Manager 3 by overseeing multiple TIC locations, coordinating scheduling, training, inventory, reporting, and vendor coordination across the Turnpike centers and craft shops.

The incumbent may act as TIC Manager 3 during absences. The position requires a high school diploma or equivalent and 4 years in travel-center/retail/hospitality with 2+ years in supervision; a valid driver’s license

Qualifications

• High school diploma or equivalent.
• 4 years of progressively responsible experience in travel-center, retail, hospitality, or visitor-industry operations, including at least two years in a supervisory or site-manager role (TIC Manager 1 or equivalent).
• Valid driver’s license.
• Demonstrated ability to review the work of other supervisors or leads and to produce accurate operational reports.
• Intermediate skill with common office productivity software.

Responsibilities

• Assist TIC Manager 3 in implementing and enforcing Standard Operating Procedures at all TIC locations, the Welcome Center, and craft shops.
• Make regular shop visits to observe service, sales presentation, cleanliness, cash control, and staffing; document findings and follow up with TIC Manager 1s.
• Help monitor and assess the effectiveness of sales and displays at all locations and recommend resets or promotions.
• Provide additional oversight of TIC Manager 1s: coaching on schedules, reports, inventory discipline, and employee relations issues that can be resolved at the assistant- district level.
• Manage a shop in the event a TIC Manager 1 is absent, or assign and verify coverage.
• Serve as acting TIC Manager 3 for designated operational duties during planned or unplanned absences, as authorized.

Skills

Driver's license

Supervisory experience

Education

High school diploma or equivalent

Tools

Office productivity software

Job description

State-of-West-Virgini is seeking a TIC Manager 2 in Beckley, WV. This mid-management role supports the TIC Manager 3 by overseeing multiple TIC locations, coordinating scheduling, training, inventory, reporting, and vendor coordination across the Turnpike centers and craft shops.

The incumbent may act as TIC Manager 3 during absences. The position requires a high school diploma or equivalent and 4 years in travel-center/retail/hospitality with 2+ years in supervision; a valid driver’s license