Thrift Store Team Lead — Retail Ops & Staff Leader

St. Vincent De Paul Green Bay; Green Bay (WI); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

St. Vincent de Paul Green Bay is hiring a Full Time Thrift Store Team Lead to support store management in operations of the sales floor, donation area and pricing/donations.

Shifts are Tue-Sat 11am–7pm or Wed-Sat 11am–7pm and Sun 11am–6pm, with store hours Mon-Sat 8am–7pm. The role involves leading paid staff and volunteers, opening/closing, training, and ensuring safety and customer service excellence.

Qualifications

• Strong customer service skills are required for a fast-paced retail environment.
• Ability to lead a team and assign tasks to staff and volunteers.
• Proficiency in English, written and verbal.
• Ability to obtain forklift certification.
• Reliable transportation to all Green Bay stores.
• Physical ability to perform essential duties.

Responsibilities

• Work alongside the Thrift Store Team to complete assigned tasks at the point of sale, sales floor, pricing room, and donation dock
• Treat customers, coworkers, and volunteers with dignity and respect in accordance with SVdP-GB mission and values
• Assign daily tasks to team members (paid and volunteer) to carry out operational directives from Store Manager or Assistant Store Manager
• Report to work as scheduled, following SVdP guidelines for calling in absences
• Train new staff and hold all team members accountable to St. Vincent de Paul standards
• Step in as acting manager in the absence of Store Manager or Assistant Manager
• Fill in as needed for absent cashiers, donation, production or retail employees
• Open and close store/loading dock as instructed by Store Management
• Ensure that health, safety, and security rules are followed, documenting any incidents or accidents
• Other duties as assigned by Thrift Store Leadership

Skills

Customer service

Retail operations

English communication

Time management

Forklift certification

Team leadership

Independence

Stress management

Flexibility

Transportation

Physical ability

Job description

St. Vincent de Paul Green Bay is hiring a Full Time Thrift Store Team Lead to support store management in operations of the sales floor, donation area and pricing/donations.

Shifts are Tue-Sat 11am–7pm or Wed-Sat 11am–7pm and Sun 11am–6pm, with store hours Mon-Sat 8am–7pm. The role involves leading paid staff and volunteers, opening/closing, training, and ensuring safety and customer service excellence.