Thrift Store Production & Quality Supervisor

salvarmycareers; Rochester Hills (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store is seeking a Merchandise Processing Supervisor in Rochester Hills, MI. This role oversees the production process and staff to meet production and sales goals, while maintaining quality and efficient workflows to create a positive shopping experience.

You will lead daily production tasks, train new team members, and monitor performance metrics. The position involves evenings, weekends, and holidays as scheduled and offers on-the-job training and career growth in a

Qualifications

• High school diploma or GED required.
• Experience following and giving direction.
• Strong English communication skills essential.
• Basic math proficiency required.
• Ability to pass pre-employment drug test and background check.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.

Skills

Strong English communication skills

Basic math skills

Experience following and giving/direc—

Education

High School Diploma or GED

Tools

Payroll systems

Basic computer proficiency

Job description

The Salvation Army Thrift Store is seeking a Merchandise Processing Supervisor in Rochester Hills, MI. This role oversees the production process and staff to meet production and sales goals, while maintaining quality and efficient workflows to create a positive shopping experience.

You will lead daily production tasks, train new team members, and monitor performance metrics. The position involves evenings, weekends, and holidays as scheduled and offers on-the-job training and career growth in a