Merchandise Processing Lead — Production & Quality

The Salvation Army North & Central Illinois Division; Rochester Hills (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

More!

Job summary

The Salvation Army Thrift Store in Rochester Hills, MI is seeking a Merchandise Processing Supervisor to oversee production and staff, with a focus on meeting production and sales goals. You will ensure quality control, maintain efficient workflows, and contribute to an excellent shopping experience for customers.

This full-time, on-site role requires leading daily tasks, coaching team members, and coordinating inventory.

Qualifications

• Strong leadership and supervision experience.
• Retail or thrift store background preferred.
• Ability to train and coach staff on procedures.
• Commitment to quality control and safety standards.

Responsibilities

• Direct and ensure completion of daily production tasks and workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.

Skills

Team leadership

Quality control

Inventory management

Customer service

Training

Job description

The Salvation Army Thrift Store in Rochester Hills, MI is seeking a Merchandise Processing Supervisor to oversee production and staff, with a focus on meeting production and sales goals. You will ensure quality control, maintain efficient workflows, and contribute to an excellent shopping experience for customers.

This full-time, on-site role requires leading daily tasks, coaching team members, and coordinating inventory.