Merchandise Processing Supervisor — Lead Ops & Quality

salvarmycareers; West Bloomfield Charter Township (MI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store is seeking a Merchandise Processing Supervisor in West Bloomfield, MI. You will oversee the production process and lead the team to hit production and sales goals while ensuring quality control and efficient workflows.

You will coordinate duties, train staff, monitor metrics, and manage inventory to support a positive shopping experience for our customers. This role requires strong English skills and reliable schedule adherence.

Qualifications

• High School Diploma or GED required.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency including payroll systems.
• Ability to pass pre-employment drug test and background check.
• Basic math skills.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.

Skills

English communication

Basic computer skills

Basic math

Education

High School Diploma or GED

Tools

Payroll systems

Job description

The Salvation Army Thrift Store is seeking a Merchandise Processing Supervisor in West Bloomfield, MI. You will oversee the production process and lead the team to hit production and sales goals while ensuring quality control and efficient workflows.

You will coordinate duties, train staff, monitor metrics, and manage inventory to support a positive shopping experience for our customers. This role requires strong English skills and reliable schedule adherence.