Production & Quality Lead — Thrift Store Ops

The Salvation Army North & Central Illinois Division; West Bloomfield Charter Township (MI); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army Thrift Store in West Bloomfield, MI is seeking a Merchandise Processing Supervisor to oversee production and lead a team toward meeting daily goals. You will ensure quality control, maintain efficient workflows, and contribute to delivering an excellent shopping experience for customers.

In this role you will train staff, track production metrics, manage inventory, and coordinate supply orders while upholding safety and store standards. Evening/weekend shifts are required.

Qualifications

• Experience leading production teams and coordinating shift tasks.
• Ability to meet production and sales goals with good organizational skills.
• Willingness to work evenings, weekends, and holidays as scheduled.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Opportunity to build retail and customer service skills.

Skills

Team leadership

Production management

Quality control

Training & coaching

Inventory control

Communication with management

Customer service

Job description

The Salvation Army Thrift Store in West Bloomfield, MI is seeking a Merchandise Processing Supervisor to oversee production and lead a team toward meeting daily goals. You will ensure quality control, maintain efficient workflows, and contribute to delivering an excellent shopping experience for customers.

In this role you will train staff, track production metrics, manage inventory, and coordinate supply orders while upholding safety and store standards. Evening/weekend shifts are required.