Thrift Store Operations Leader

Cincinnati Goodwill; Ohio; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Vacation and Sick

Paid Holidays

403(b) with company match

Employee Assistance Program

Discounts when shopping at our stores

Job summary

Ohio Valley Goodwill Industries is seeking an Assistant Manager for the West Chester store to partner with the Store Manager in daily retail operations, fundraising donors, and store upkeep. The role emphasizes scheduling, training, donor interactions, cash handling, and maintaining a safe, customer‑focused environment.

The position requires strong leadership, English communication, and the ability to manage multiple tasks including donations, inventory, and payroll alignment.

Qualifications

• High School Diploma or equivalent preferred.
• Two years of retail progressive management experience supervising several departments and/or staff or more.
• Minimum of 5 years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Basic math and computer skills.
• Knowledge of thrift and resale industry and strong customer service.

Responsibilities

• Oversees and executes the overall operation of the retail store in partnership with the Retail Store Manager.
• Performs daily administrative/clerical functions of store operations such as cash transactions, ordering supplies, and opening and closing the stores.
• Work a flexible schedule in support to the store opening, production and closing operations including work on weekends and holiday.
• Assist in the supervision and training of employees.
• Must be able to fulfill the duties of all production and retail staff as needed.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers.
• Monitor and ensure a smooth process for all donation functions while adhering to security procedures.
• Monitor sales transactions and ensure proper sales procedures are followed.
• Maintain staffing levels in production and on the sales floor while attaining budgeted payroll expenses.
• Maintain a neat and orderly store meeting budgetary requirements.
• Maintain effective communication with other divisions and stores as needed.
• Work collaboratively with employment and training program to further the mission.
• Assist customers and handle all complaints.
• Maintain a safe environment for customers and employees.
• Complete paperwork and reports timely; adhere to supervisor schedule.

Skills

Retail management

Staff supervision

Scheduling

Customer service

English communication

Basic math

Computer skills

Education

High School Diploma

Tools

Basic computer skills

Job description

Ohio Valley Goodwill Industries is seeking an Assistant Manager for the West Chester store to partner with the Store Manager in daily retail operations, fundraising donors, and store upkeep. The role emphasizes scheduling, training, donor interactions, cash handling, and maintaining a safe, customer‑focused environment.

The position requires strong leadership, English communication, and the ability to manage multiple tasks including donations, inventory, and payroll alignment.