Thrift Store Operations Lead — Retail & Donations

Omaha Kroc; Marshalltown (IA); On-site; USD 13,000 - 18,000; Full time

Job summary

The Salvation Army thrift store in Marshalltown is seeking a retail supervisor to oversee daily operations, staff and donations. The role includes ensuring policy compliance, managing cash handling and contributing to store profitability.

Ideal candidates have a GED or high school diploma, strong communication skills and the ability to manage multiple tasks in a fast-paced retail environment. Driving is an essential function of this position.

Qualifications

• High school diploma or GED required.
• Ability to be flexible and handle multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Basic math skills and attention to detail.

Responsibilities

• Oversee thrift store retail operations, including staff, merchandise, and donations.
• Supervise staff and volunteers; manage schedules and training.
• Ensure compliance with organizational policies and laws; maintain a clean, safe environment.
• Handle cash, sales reports, and end-of-day banking procedures.
• Work to meet sales and budget goals and ensure profitability.
• Process donations according to established procedures.
• Resolve customer issues promptly and courteously.

Skills

Communication skills

Attention to detail

Problem solving

Math skills

Flexibility

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Payroll/timekeeping web-based system

Job description

The Salvation Army thrift store in Marshalltown is seeking a retail supervisor to oversee daily operations, staff and donations. The role includes ensuring policy compliance, managing cash handling and contributing to store profitability.

Ideal candidates have a GED or high school diploma, strong communication skills and the ability to manage multiple tasks in a fast-paced retail environment. Driving is an essential function of this position.