Thrift Store Operations Lead (Assistant Manager)

The Salvation Army North & Central Illinois Division; Marshalltown (IA); On-site; USD 13,000 - 18,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Thrift Store Supervisor in Marshalltown, IA. You will oversee all aspects of the thrift store environment, manage staff and volunteers, and ensure smooth operations from donations to checkout.

Responsibilities include staff supervision, policy compliance, cash handling, and driving as needed. A GED or high school diploma with retail experience is required, along with strong communication and problem-solving skills.

Qualifications

• Ability to be flexible and able to work on multiple projects or tasks simultaneously.
• Basic knowledge of Microsoft Word, Excel, as well as the ability to access payroll, timekeeping and personal data via a web-based system.
• Attention to detail and creative problem-solving skills.
• Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
• Excellent communication skills, both verbal and written.
• Strong independent judgement.
• Must pass all applicable background checks.
• Must possess a valid driver's license from the state in which you reside.
• Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Responsibilities

• Assist Thrift Store Manager in supervising clerks, including work schedules, training and supervision.
• Ensure compliance with Federal, State and Salvation Army policies and rules.
• Maintain a clean and safe environment for customers and employees throughout the facility.
• Handle cash register operations, sales reports, and banking documents at end of day.
• Work to meet sales and budget goals and ensure profitability of the retail operation.
• Ensure proper processing of all donations.
• Resolve customer issues promptly and courteously.
• Driving is an essential function of this position.
• All other duties as assigned.

Skills

Flexible multitasking

Word/Excel basic

Attention to detail

Mathematics (fractions/decimals)

Communication skills

Independent judgement

Education

High School diploma or GED + 1 year related retail experience

Tools

Payroll/timekeeping system

Job description

The Salvation Army North & Central Illinois Division is seeking a Thrift Store Supervisor in Marshalltown, IA. You will oversee all aspects of the thrift store environment, manage staff and volunteers, and ensure smooth operations from donations to checkout.

Responsibilities include staff supervision, policy compliance, cash handling, and driving as needed. A GED or high school diploma with retail experience is required, along with strong communication and problem-solving skills.