Thrift Store Operations Lead — Merchandising & QC

Kroc Center; Cedar Falls (IA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Salvation Army Thrift Store in Cedar Falls, IA is seeking a production supervisor to oversee daily tasks, quality control, and team performance. You will lead the production crew, ensure efficient workflows, and help create an excellent shopping experience for customers.

You will train staff, supervise operations, and work closely with store management to meet goals for product acquisition, production, and sales. This is an on-site, full-time role requiring flexible hours.

Qualifications

• High School Diploma or GED is required.
• Experience following and giving direction.
• Basic math skills.
• Passing pre-employment drug test and background check required.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.

Skills

Leadership

Team supervision

Basic computer skills

Payroll systems

Retail/thrift store experience (pref)

Education

High School Diploma or GED

Tools

Payroll systems

Job description

The Salvation Army Thrift Store in Cedar Falls, IA is seeking a production supervisor to oversee daily tasks, quality control, and team performance. You will lead the production crew, ensure efficient workflows, and help create an excellent shopping experience for customers.

You will train staff, supervise operations, and work closely with store management to meet goals for product acquisition, production, and sales. This is an on-site, full-time role requiring flexible hours.