Thrift Store Manager - Lead Growth & Community Impact

The Salvation Army USA Western Territory; Billings (MT); On-site; USD 37,800 - 46,200; Full time

Benefits offered by this job

Health, vision, dental, life insurance

Sick leave: 1 day per month

Vacation: 10 days per year

Floating day off

Pension Plan

403(b) plan

Job summary

The Salvation Army USA Western Territory in Billings, MT seeks a Thrift Store Manager to lead daily store operations, drive sales, and ensure excellent donor and customer experiences.

This full-time, non-exempt role reports to the Corps Officer, involves 40 hours weekly with overtime as needed, and pays $23 per hour. Responsibilities include setting goals, hiring and developing staff, monitoring production and sales, and maintaining quality standards and community engagement.

Qualifications

• Business, management, or retail experience required.
• Management experience in retail, warehouse or production, or thrift operations required.
• Ability to organize workflow and manage time effectively.
• Good understanding of spreadsheet applications.
• Leadership, staff development, and operational planning ability.
• Ability to communicate clearly and provide constructive feedback to staff.
• Ability to follow written and verbal instructions.
• Ability to manage sales, production, cash handling, scheduling, and community-facing communication.

Responsibilities

• Set and monitor production and sales goals; ensure the store operates efficiently.
• Hire, train, evaluate, coach, and, when necessary, recommend discipline or termination of staff in coordination with Corps leadership and HR.
• Assign daily tasks and monitor progress toward goals.
• Ensure quality control standards.
• Track productivity and sales levels and report progress to the Corps Officer.
• Oversee staff training, safety, customer service, merchandising, property maintenance, and public relations activities.
• Oversee opening and closing, daily deposits, complaints, promotions, and overall store appearance.

Skills

Workflow management

Spreadsheet proficiency

Leadership & staff development

Clear communication

Follow instructions

Sales & operations

Education

Business/retail management experience

Retail/warehouse/thrift operations management experience

Job description

The Salvation Army USA Western Territory in Billings, MT seeks a Thrift Store Manager to lead daily store operations, drive sales, and ensure excellent donor and customer experiences.

This full-time, non-exempt role reports to the Corps Officer, involves 40 hours weekly with overtime as needed, and pays $23 per hour. Responsibilities include setting goals, hiring and developing staff, monitoring production and sales, and maintaining quality standards and community engagement.