Thrift Store Assistant Manager: People & Operations

The Salvation Army USA Western Territory; Great Falls (MT); On-site; USD 38,000 - 52,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking an Assistant Manager to supervise daily store operations, train staff, and ensure customer service excellence. You will assist in scheduling, cash handling, and maintaining merchandise presentation while supporting the Store Manager in achieving goals.

The role requires flexibility to cover shifts, cross-training across departments, and maintaining safety and policy compliance in a busy thrift store environment.

Qualifications

• High school diploma or equivalent required.
• Three years of demonstrated experience in a retail environment.
• Strong interpersonal skills and customer service focus.
• Knowledge of cash controls and cashier procedures.
• Experience reading computer spreadsheets and using email, internet, Excel, Word.

Responsibilities

• Plan and prepare work schedules.
• Train new employees and volunteers.
• Demonstrate courtesy and integrity in leadership and loyalty to the organization.
• Motivate, develop, and direct staff; identify the best people for the job.
• Provide input for annual evaluations of employees and volunteers as needed.

Skills

Leadership

Customer service

Communication

Cash handling

Staff development

Supervisory experience

Education

High school diploma or equivalent

Tools

MS Office

Excel

POS system

Job description

The Salvation Army USA Western Territory is seeking an Assistant Manager to supervise daily store operations, train staff, and ensure customer service excellence. You will assist in scheduling, cash handling, and maintaining merchandise presentation while supporting the Store Manager in achieving goals.

The role requires flexibility to cover shifts, cross-training across departments, and maintaining safety and policy compliance in a busy thrift store environment.