Thrift Store Lead & Team Coordinator

City Center; Fresno (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Fresno Mission in Fresno, CA is seeking a store leadership team member to serve as a key holder. You will open/close the thrift store, supervise shifts, and address customer service issues while training staff across positions.

Responsibilities include directing operations, ensuring price accuracy, organizing stock, and enforcing safety rules. Strong leadership, communication, and POS experience preferred.

Qualifications

• Leadership experience required for supervising staff.
• Customer service and sales knowledge.
• Ability to train staff across positions.
• Proficiency with POS systems and basic math.
• Strong communication and problem-solving skills.

Responsibilities

• Open and close the store and supervise shift activities.
• Greet customers and handle inquiries and complaints.
• Direct staff in sales, inventory, and cash reconciliation.
• Monitor sales and ensure product knowledge and promotions.
• Train associates and assign duties.
• Enforce safety and security rules.
• Maintain pricing accuracy and merchandise displays.
• Plan store layout and optimize space.
• Coach staff on donations receiving processes.

Skills

Customer service

Staff supervision

Cash handling

Training staff

Communication

Conflict resolution

Time management

Sales knowledge

Tools

POS System

Microsoft Teams

Excel

Job description

Fresno Mission in Fresno, CA is seeking a store leadership team member to serve as a key holder. You will open/close the thrift store, supervise shifts, and address customer service issues while training staff across positions.

Responsibilities include directing operations, ensuring price accuracy, organizing stock, and enforcing safety rules. Strong leadership, communication, and POS experience preferred.