Thrift Store Leadership: Open/Close, Lead & Train

Fresno-Rescue-Mission-Inc.; Fresno (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Fresno Mission seeks a thrift store key holder to open/close, supervise shifts, and handle customer service issues while ensuring correct pricing and displays. You will train staff, coordinate daily operations, and monitor sales to maintain quality service and merchandise.

Responsibilities include leading associates, enforcing safety rules, and optimizing store layout to maximize space and efficiency for donations and sales.

Qualifications

• Prior leadership or supervisory experience required.
• Customer and personal service knowledge and skills.
• Sales and merchandising knowledge for pricing and display.
• Mathematics basics for percentages and cash handling.
• Familiarity with POS systems and front/back office tasks.
• Competence with word processing and spreadsheets; Teams for file sharing.

Responsibilities

• Open and close the store and supervise shift activities.
• Provide customer service and resolve inquiries or complaints.
• Direct and supervise employees handling sales, inventory, and services.
• Monitor sales to ensure quality service and goods.
• Maintain product knowledge, promotions, and ads.
• Train associates and assign duties; enforce safety rules.
• Ensure correct pricing, display, and merchandise organization.
• Assist in reorganizing space to maximize product room.

Skills

Customer service

Leadership

Communication

Training others

Inventory management

Conflict resolution

Organizing

Cash handling

Pricing & display

Tools

POS System

MS Excel/Word

MS Teams

Job description

The Fresno Mission seeks a thrift store key holder to open/close, supervise shifts, and handle customer service issues while ensuring correct pricing and displays. You will train staff, coordinate daily operations, and monitor sales to maintain quality service and merchandise.

Responsibilities include leading associates, enforcing safety rules, and optimizing store layout to maximize space and efficiency for donations and sales.