Thrift Store Leader & Team Coach

Fresno Mission; Fresno (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fresno Mission is seeking a thrift store key holder to open and close the store, supervise shift staff, and resolve customer issues. You will train associates, coordinate duties, and ensure accurate pricing and display of merchandise.

Responsibilities include greeting customers, supervising sales and inventory tasks, monitoring service quality, and enforcing safety policies. The role requires a mature, dedicated person who can coach others and maintain strong team relations.

Qualifications

• Must be able to provide excellent customer service and handle inquiries/complaints.
• Experience in supervising employees and coordinating shift activities.
• Ability to train staff for various store positions and ensure smooth operations.

Responsibilities

• Open/close the store and supervise staff during shifts.
• Greet customers and assist with inquiries and complaints.
• Direct and supervise employees in sales, inventory, and cash handling.
• Monitor sales to ensure customer satisfaction and quality goods.
• Maintain product knowledge and promotions.
• Instruct staff on handling difficult sales and assist in training.

Skills

Customer service

Leadership

Training staff

Cash handling

Merchandise organization

Communication

Conflict resolution

Team supervision

Safety procedures

Job description

Fresno Mission is seeking a thrift store key holder to open and close the store, supervise shift staff, and resolve customer issues. You will train associates, coordinate duties, and ensure accurate pricing and display of merchandise.

Responsibilities include greeting customers, supervising sales and inventory tasks, monitoring service quality, and enforcing safety policies. The role requires a mature, dedicated person who can coach others and maintain strong team relations.