Thrift Shop Assistant Manager: Lead Team & Drive Impact

Youth Homes Incorporated; Pleasant Hill (CA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Employee benefits

Employee discounts

Job summary

Youth Homes Thrift Shop is hiring an Assistant Manager to oversee daily operations, maintain inventory flow from donation intake to sales, and support the Shop Manager in running a mission-driven, well-organized shop. You’ll lead front- and back-of-house activities, supervise youth/DOR employees, and ensure outstanding service for customers, donors, partners, and volunteers.

The role offers full-time hours (30-32 per week) with regular weekend and evening shifts and eligibility for benefits.

Qualifications

• High school diploma or equivalent.
• At least four years of retail or operations management experience.
• Excellent leadership and interpersonal skills.
• Strong organizational and time-management abilities.
• Effective communication and teamwork skills.
• Proficiency with POS systems and ability to troubleshoot software issues.
• Friendly, positive customer service approach.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Commitment to Youth Homes’ mission and values.

Responsibilities

• Ensure correct use of point-of-sale software by all team members.
• Troubleshoot software issues and resolve as needed.
• Handle cash, credit, and other transactions accurately and efficiently.
• Open and close the shop register.
• Review cash sales and prepare accurate weekly deposits.
• Work closely with the Shop Manager on operational priorities.
• Assist in hiring processes and ensure compliance with policies and procedures.
• Support staff scheduling and coordinate shift changes.
• Lead daily processing of donated merchandise; delegate tasks to volunteers and community groups.
• Price and tag merchandise across all departments.
• Supervise and delegate tasks to youth/DOR employees.
• Maintain a clean, organized shop environment.
• Monitor supply inventory and notify manager of needed orders.
• Welcome and greet customers, creating a friendly and inviting atmosphere.
• Offer insights and ideas to improve customer experience and shop efficiency.
• Maintain clear, effective communication with the Shop Manager and team members.
• Participate actively in team meetings and contribute to overall shop success.

Skills

Leadership

Interpersonal skills

Organization

Time management

Communication

Teamwork

POS proficiency

Troubleshooting software

Customer service

Multitasking

Mission alignment

Education

High school diploma or equivalent

Tools

POS systems

Job description

Youth Homes Thrift Shop is hiring an Assistant Manager to oversee daily operations, maintain inventory flow from donation intake to sales, and support the Shop Manager in running a mission-driven, well-organized shop. You’ll lead front- and back-of-house activities, supervise youth/DOR employees, and ensure outstanding service for customers, donors, partners, and volunteers.

The role offers full-time hours (30-32 per week) with regular weekend and evening shifts and eligibility for benefits.